Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to: processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting.
Shifts: 11am-8pm EST
Organizational Relationship
This role reports directly to the Supervisor of Customer Service. Position is 100% a work from home assignment.
Accountabilities
Serves as key interface to MLLC customers in responding to customer inquiries including but not limited to: order status detailed product specs product information claims/returns order processing account status and sales programs
Effectively communicates with customers team sales and management
Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future
Responds to consumer and customer inquiries with due diligence
Responds promptly to customer requests and investigate/research requests for no charge replacement items
Interacts appropriately with all MBCI departments to resolve issues
Shows proficiency and high level of expertise with all business systems as they pertain to the organization
Maintains knowledge of new products and product changes
Maintains customer account information process and procedure documentation
Consistently demonstrate MasterBrands Six for Success: Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result
Perform other duties as assigned at managements discretion
Characteristics & Attributes
Strong service mentality dedicated to satisfying the customer
Strong oral and written communication skills
Attention to detail
Accurate keying & documentation
Ability to meet deadlines in a fast-paced environment
Solid organizational skills with the ability to manage multiple tasks at once
Exceptional math skills (specifically fractions)
Product knowledge
Order entry and computer skills Microsoft Word/Excel/Outlook
Self-motivated
Team oriented
Qualifications :
High school diploma or GED equivalent is minimally required
College experience and/or a 2-year degree is preferred
Prior customer service experience is preferred
Additional Information :
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
