Account Coordinator, Membership Services Team (12-month contract)
Account Coordinator, Membership Services Team (12-month contract)
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Job Description
As an Account Coordinator on the Membership Services Team you will provide service support to Toronto Maple Leafs and Toronto Raptors Members while being part of a dynamic group committed to delivering exceptional fan experiences while supporting sales and revenue growth initiatives. You will serve as the first point of contact for our Season Ticket Members and fans. You will play a key role in building strong relationships and delivering best-in-class service through timely and professional responses to a range of inbound inquiries primarily through phone and email. These interactions often involve ticketing-related questions troubleshooting service cases and ensuring every fan touchpoint reflects the high standards of MLSE.
This role blends high-energy service with a strong sales focus enhancing the value and satisfaction of Season Ticket Memberships while actively contributing to retention and revenue goals.
- We are a team first culture so your responsibility is to be an incredible teammate. Each member of our sales and service team shares equally in building and maintaining a positive collaborative environment the foundation of our success.
- Contribute to a collaborative culture that gets results across all MLSE teams.
- Work in conjunction with the entire Ticketing team to reach department goals and objectives.
- Oversee a shared portfolio of accounts with a focus on upper bowl ticket holders.
- In addition to servicing inbound requests play a key role in both the sales and retention of ticketing products across MLSE properties. This includes up-selling season tickets partial plans and group packages for teams such as the Toronto Maple Leafs Toronto Raptors Toronto FC Toronto Argonauts Toronto Marlies and Raptors 905.
- Provide outstanding service and communication across all inbound and outbound channels including phone calls emails and chatbot messages.
- Drive service excellence through consistent behaviors and effective use of CRM for daily tasks outreach and interaction tracking.
- Meet or exceed all assigned performance KPIs.
- Support all service initiatives and programs including but not limited to Member relocation events game day duties and various Member networking events both in and out of venue.
- Participate in strategic and innovative thinking exercises to challenge the status quo.
- Adapt and be prepared to shift quarterly focus as the demands of the business evolve.
- Participate in special projects and perform other related duties as requested.
- Part-time role with a minimum of 32 hours per week scheduled based on business needs.
- Evening weekend and holiday availability required with an emphasis on pre-game phone line support
Qualifications :
Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the Message to the Hiring Manager section of our online application.
- Relevant experience in developing sales and service relationships is ideal
- Available to work evenings weekends and holidays as the need arises.
- TicketMaster and ARCHTICS knowledge is an asset but not essential
- Salesforce knowledge is an asset but not essential
- An ongoing awareness and responsiveness to client happiness
- Demonstrated ability to build and develop professional relationships
- Confident user of Microsoft 360 - Word Excel Outlook PowerPoint
- Skillful at listening understanding and communicating effectively
- A One-Team approach toward departmental and company-wide goals
- Proven to perform well under pressure; balance multiple priorities simultaneously
- A self-starter with a mature professional demeanor and presence
- Alert and receptive to shifting demands within a fast-paced changing environment
- Comfortable and capable of delivering within a deadline-driven environment applying time management and organizational skills
- A positive winning approach incorporating integrity confidentiality and discretion
Additional Information :
Apply by: June 16 2025
Please note this is a 12-month part-time contract.
We thank all applicants for their interest however only those selected for an interview will be contacted.
At MLSE we are committed to building an equitable diverse and inclusive organization.
We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
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Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
