Customer Experience Specialist (FT/Hybrid)
Customer Experience Specialist (FT/Hybrid)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a Customer Experience Specialist to liaise with customers to develop quality relationships that deliver exceptional satisfaction from key stakeholders. The role is key to supporting Cogents continued strategic growth and development of the business through activities which support our customers to generate value while achieving Cogents revenue growth targets. This role is full time with hybrid working arrangements.
- Build and maintain strong working relationships with our stakeholders including maintaining account management plans for all key clients
- Work collaboratively with the operational team to ensure customer SLAs are being met and provide support to ensure customer satisfaction
- Meet the specified KPIs and achieve annual budgeted revenue targets
- Contribute to the customer engagement requirements including coordination of marketing activities conferences marcomms and new customer enquiries.
A full position description is available by emailing
Qualifications :
Cogent is looking for a dynamic person with:
- A tertiary qualification in health or business
- Industry knowledge of early-intervention programs and/or workers compensation and/or employer clinical services and/or experience in occupational health
- Prior experience with managing customer contracts and relationships is desirable
- Exposure to marcomms and or change processes also desirable.
- Sound organisational and time management skills
- Excellent IT skills in MS Office and strong customer service focus
- Hold and maintain an Australian Drivers Licence as onsite visits are expected
Additional Information :
Join a group which offers:
- Employee discounts for health insurance gyms pools and travel club
- Novated leasing and specified salary sacrificing
- Paid parental leave (12 weeks - eligibility criteria applies)
- Purchased leave (up to 4 weeks)
- Hybrid working arrangements
- Health and Financial Wellbeing Services
- CBD office close to public transport
Our teams are making a difference to the community that we serve - be it through volunteering helping to raise funds or working with our network of health providers we connect our community partners to the support they need.
Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to for further details.
** We will not be able to support international applicants for this role.
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
