Hostess
Posted on :
05-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and professional Hostess to join our team in Baghdad Iraq. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.
- Communicates directly with guests i.e. presents menus helps with recommendations receives orders places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly yet discreet relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus promotions and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise-en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers needs.
Qualifications :
- At least 2year of customer service experience preferably in a restaurant setting
- Excellent communication skills in English both verbal and written
- Proficiency in basic computer skills including Microsoft Office and email
- Strong multitasking abilities and attention to detail
- Ability to work in a fast-paced environment while maintaining a friendly demeanor
- Basic math skills for managing reservations and table assignments
- Knowledge of local cuisine and cultural customs in Baghdad
- Flexibility to work various shifts including evenings weekends and holidays
- Enthusiasm for providing exceptional customer service
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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