Head Hostess
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Head Hostess
The Head Hostess will play a crucial role in ensuring exceptional guest experiences by managing the restaurants reception operations and supervising the hostess team.
- Supervise and motivate the team to provide excellent customer service.
- Welcome guests with a warm and friendly demeanour.
- Manage guest reservations and seating arrangements efficiently.
- Address and resolve guest concerns or special requests promptly.
- Oversee the daily operations of the frontofhouse ensuring smooth workflow.
- Coordinate with kitchen staff and servers to optimize table turnover and enhance overall dining efficiency.
- Maintain accurate records of reservations guest counts and special requests.
- Ensure that the frontofhouse area is clean organized and visually appealing at all times.
- Monitor and enforce quality standards for service and presentation.
Qualifications :
- Proven experience in a hostess role in a fivestar hotel for at least 2 years.
- Good leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Exceptional customer service and communication skills.
- Ability to remain calm and professional in highpressure situations.
- Knowledge of reservation systems and basic computer skills.
- Flexibility to work evenings weekends and holidays as needed.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
