Legal Operation Analyst
Legal Operation Analyst
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Job Description
Role: Legal Operation Analyst
Project: Streaming Service Platform
Schedule
Monday to Friday
9:00 AM - 6:00 PM
Location
On-site Oeiras
Start date: 17/Feb/25
Job Summary
As a Legal Operation Analyst you will be responsible for moderating written content focusing primarily on identifying potential fraud or copyright infringement. You will review legal requests related to privacy claims defamation fraud and falsification ensuring adherence to company policies and legal guidelines.
Responsibilities
Moderate written content to identify and mitigate potential fraud or copyright infringement.
Review and process legal requests promptly and accurately.
Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR) Service Level Agreement (SLA) compliance and Customer Satisfaction (CSAT).
Maintain up-to-date knowledge of client policies and guidelines.
Ensure all tasks are completed within agreed turnaround times and meet quality standards.
Mandatory Skills
No previous experience required; maximum up to 12 months experience within content moderation preferred.
Good understanding of KPIs and metrics (FCR SLA CSAT).
German fluent B2 English
Recruitment Steps
Initial Screening
Operations Round Interview and Written Language Assessment
HR Interview
Conditions & Benefits
Annual Base Salary: 15260
Meal Allowance: 7.63/work day (paid in meal card net amount)
Transportation Bonus: 720/year
Yearly Target Bonus: 5% of yearly gross base salary
Language Premium Bonus: 3240/year
Total Annual Compensation: 18 500 euros gross
Other Benefits
Health Insurance Life Insurance and Family Plan (for spouse/legal partner and children)
Type of Contract: 2-month training agreement 1-year fixed-term contract with 30 days probation
- Relocation Support (for candidates moving from outside Continental Portugal):
Bureaucratic support to obtain NIF and NISS
Assistance in finding suitable housing
Relocation bonus: 2000 gross (paid with first payroll cycle)
Additional 1000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)
Employment Type
Full Time
