IT Engineer L1
IT Engineer L1
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Job Description
Company Name: Business Solutions & Services
Job Type: Full-Time
Work Arrangements: Onsite
Head Office: Khayaban-e-Amin Lahore
Salary: Based on experience
About Business Solutions & Services
BSS has stood out as a prominent service provider for over a decade with its impeccable services and a determined path to success. In the current landscape where demands of consumers change every second trust and innovation are more desirable. Our perseverance and dedication over this period of ten years have made us a dependable partner for consumers that not only provides simple answers but customized solutions for unique problems.
BSS realizes that to stay ahead of the curve in todays world there must be a capacity to predict changing trends and adapt to circumstances. These are vital conditions to thrive in this unpredictable world. With each passing year our knowledge base expands and our devotion to helping businesses increases.
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About the Role
We are looking for a technically capable and service-oriented IT Engineer L1 to join our IT support team. This is a full-time onsite role at our Head Office in Khayaban-e-Amin Lahore. The ideal candidate will be responsible for providing first-level support assisting with hardware and software issues and ensuring smooth technical operations across the organization.
Job Description
Key Responsibilities:
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Respond to user queries and service requests related to IT hardware software and networking
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Perform basic troubleshooting of desktops laptops printers and other peripherals
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Assist in the installation configuration and maintenance of operating systems and software
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Provide support for email configurations VPN access and mobile device connectivity
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Maintain user accounts and permissions through Active Directory and Microsoft 365
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Monitor system performance and report recurring issues to Level 2 or Network teams
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Document support incidents resolutions and procedures in the help desk system
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Ensure security updates antivirus software and patches are up-to-date
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Assist in onboarding new employees by setting up IT workstations
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Coordinate with vendors for hardware repairs and software licensing
Requirements:
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Bachelors degree in Information Technology Computer Science or related field
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1 year of experience in IT support or desktop support role
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Good knowledge of Windows OS (10/11) MS Office 365 and common productivity tools
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Basic understanding of networking concepts (IP DNS DHCP LAN/WAN)
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Familiarity with IT service management tools (e.g. Freshdesk Spiceworks or Jira)
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Hands-on experience with system imaging backup tools and endpoint security
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Ability to diagnose hardware/software issues quickly and efficiently
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Strong communication and customer service skills
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Ability to work in a fast-paced team-oriented environment
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Certifications such as CompTIA A Microsoft Certified Fundamentals or equivalent are a plus
If you are passionate about IT support and looking to grow in a technology-driven environment we invite you to apply and be a part of our dependable and innovative team.
Apply Now
Join Business Solutions & Services and grow with us!
Employment Type
Full Time
