Global People Technology Operations Manager
Global People Technology Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future everyone will work in tandem with expert AI assistants who find knowledge create and synthesize information and execute work. These assistants will free people up to focus on the higher-level creative aspects of their work.
Were building a system of intelligence for every company in the world. On the surface you can think of it as Google ChatGPT for the enterprise. Under the hood our platform is the connective tissue between AI and knowledge. It brings all of a companys knowledge together understands it at a deep level provides industry-leading search relevance over it and connects it to generative AI agents and applications.Gleanwas founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. Were a diverse team of curious and creative people who want to help each other get big things doneso we can help other teams do the same.
Were backed by some of the Valleys leading venture capitalistsincluding Sequoia Kleiner Perkins Lightspeed and General Catalystand have assembled a world-class team with senior leadership experience at Google Slack Facebook Dropbox Rubrik Uber Intercom Pinterest Palantir and others.About the Role
Glean is seeking an experienced Global People Technology Operations Manager to set up lead and scale our People Technology Operations and Shared Services function. The ideal candidate brings at least 10 years of experience in HR/People operations technology and shared services with a proven record of establishing operational teams and processes from the ground up. This is a strategic hands-on role reporting into the People function enabling Gleans growth through technology efficient processes and best-in-class employee experience.
Key Responsibilities
- Set up and operationalize the People Technology Operations and Shared Services function at Glean including defining structures OKRs processes tools and reporting frameworks.
- Lead the identification implementation and governance of HR technology (such as HRIS ATS LMS performance management systems) ensuring seamless integration into Gleans business systems.
- Own the delivery of core administration and transactional HR activities including data management employee documentation HR helpdesk and query resolution ensuring accuracy compliance and best practice.
- Collaborate with People Business Partners IT Finance Legal and other stakeholders to optimize people processes automate workflows and enhance operational efficiency.
- Utilize data analytics and technology to drive actionable insights on people metrics and continuous improvement in service delivery.
- Lead mentor and develop a high-performing shared services team supporting the companys global operations.
- Ensure strong controls and compliance with statutory legislative and audit requirements related to people operations.
- Support onboarding internal mobility and offboarding activities with a focus on employee experience and process consistency.
- Develop and maintain documentation for all operational processes create playbooks and ensure team knowledge is current and scalable.
- Act as the SME for People Operations systems processes and change management in the company.
Who You Are
- 10 years of experience in People Operations People Technology Shared Services or a related HR domain ideally in high-growth global organisations.
- Demonstrated success setting up and scaling People Technology Operations or Shared Services centers preferably in a startup or multinational environment.
- Deep expertise in HR technology systems (HRIS ATS LMS case management) and process automation.
- Strong understanding of Indian HR and payroll compliance; global experience is a plus.
- Analytical data-driven and process-oriented mindset with a bias toward continuous improvement.
- Excellent stakeholder management project management and cross-functional collaboration skills.
- Proven leader and people manager; able to build motivate and develop diverse teams.
- Exceptional communication skills with the ability to influence at all levels and drive change across the organization.
- Experience working with and optimizing shared services models for scaling businesses.
- Entrepreneurial mindset; adaptable to ambiguity with a focus on impact and delivery.
This position is based in Gleans Bangalore office and may require occasional travel to other regional hubs. Glean values diversity and is committed to creating an inclusive environment for all employees.
Note: Experience building functions from the ground up and prior exposure to both operational and strategic aspects of People Technology and Shared Services will be a significant advantage.
Required Experience:
Exec
Employment Type
Full Time
