Team Lead, CX RMO
Team Lead, CX RMO
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Job Description
Were looking for problem solvers innovators and dreamers who are searching for anything but business as usual. Like us youre a high performer whos an expert at your craft constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.
Team Lead CX RMO
Location: Bangalore India
Team: Customer Experience (CX) Operations
Reports to: Director CX Operations
Role Summary
We are looking for problem solvers innovators and dreamers searching for anything but business as usual. Like us you are a high performer who is an expert at your craft constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.
Lead a high-performing Resource Management function responsible for optimizing scheduling capacity and utilization of Services resources across professional services and education services. Drive process excellence support partner collaboration and enable operational visibility for CX delivery success.
Key Responsibilities
- Lead and mentor a team of Resource Planning Specialists responsible for day-to-day scheduling operations.
- Serve as the point of escalation for complex or high-priority scheduling needs.
- Analyze demand and capacity trends to inform staffing decisions and workforce planning.
- Collaborate with Services Success and Partner teams to align resources with project timelines and customer expectations.
- Develop and refine scheduling processes tools and policies to maximize efficiency and scalability.
- Monitor key metrics (utilization backlog forecast accuracy) and share insights with leadership.
- Contribute to systems integration and process improvements with PSA and CRM tools (e.g. Salesforce Gainsight).
Qualifications
- 5 years experience in Resource Management Project Coordination or Operations; 2 years in a team leadership or supervisory role.
- Strong understanding of services delivery models (e.g. consulting education).
- Excellent planning prioritization and stakeholder communication skills.
- Experience with PSA systems scheduling tools or resource forecasting platforms.
- Passion for improving processes and empowering teams.
#LI-MP1
Find yourself checking a lot of these boxes but doubting whether you should apply At Alteryx we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values we encourage you to apply. As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicants capacity to serve in compliance with U.S. export controls.
Employment Type
Full-Time
