Emergency Operations/EMT
Emergency Operations/EMT
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$ 31200 - 42508
1 Vacancy
Job Description
Description of Work
***SIGN-ON BONUS BEING OFFERED***
A sign-on bonus of $1500 is being offered for eligible candidates. See eligibility at
contingent on funding availability*
Clickhereto learn about employee perks and benefits
Clickhereto see the Total Compensation Calculator
Please watch our videoherethat walks you through each step of the application process.This position is located at:
4401 Zoo Parkway
Asheboro NC 27205
Primary Purpose of this Position:
The North Carolina Zoo is seeking experienced emergency operation individuals withEmergency Medical Technician (EMT) certification. The Ranger Branch plays a crucial role in supporting the North Carolina Department of Natural and Cultural Resources (NCDNCR) and the NC Zoo by providing a variety of public safety services and programs. These efforts are aimed at creating a secure environment for guests employees facilities and diverse collections of animals plants and art. The range of services includes around-the-clock security parkwide radio and telephone communication operations emergency response and planning management of life safety systems (such as sprinklers fire hydrants fire extinguishers and fire alarms) medical services delivered by Emergency Medical Technicians (EMTs) parking and traffic control escorting vendors and contractual staff conducting or assisting with tours delivering public information and education overseeing a lost and found program and facilitating access to the Park after regular hours. The branchs operations are intricately integrated into the strategic and operational planning of the Zoo. The team within this branch is responsible for executing security operations in a manner consistent with the Zoos identity as both a tourist destination and an accredited institution. This position operates under the direct supervision of the Ranger Branch Supervisors.
Key Responsibilities:
- Provide outstanding customer service to park guests.
- Aid guests in navigating the Zoo premises.
- Assist in escorting guests out of the park.
- Assist in parking vehicles and directing traffic.
- Manage lost or separated guests.
- Assist in managing our lost and found program.
- Provide first aid to guests and staff.
- Always interact with guests and staff in a professional manner.
- Swiftly attend to radio calls for assistance.
- Address guest complaints and emotionally charged incidents with professionalism.
- Respond appropriately and assist in emergency situations.
- Operate golf carts and vehicles safely within the park.
- Adhere to all safety policies and guidelines.
- Acquire comprehensive knowledge of park policies and procedures.
Medical Response
- As a North Carolina certified EMT you will respond to medical emergencies and provide care in accordance with the Randolph County EMS Pre-Hospital Care Program.
Emergency Management
- Recognize emergencies and work within the guidelines of the National Incident Management System (NIMS) and NC Zoo policies and procedures.
- Respond appropriately and assist in emergency situations.
Safety and Security
- Patrol the interior and exterior of facilities (100 buildings) to secure and protect the 500-plus developed acres of property and grounds against fire damage theft or other hazards.
- Recognize unusual suspicious or hazardous situations and take appropriate action. Make reports as necessary.
- Ensure the safety and security of all guests and staff exhibits animal collection plant collection and work areas.
- Politely and diplomatically enforce policies and procedures concerning both guests and employees.
- Recognize identify and report safety issues.
Communications and Administrative
- Learn and operate a Zoo wide communications center to include radio dispatch data entry multiple phone lines alarm panels key access and video surveillance.
- Maintain records and prepare written reports as needed.
Guest Services
- Provide guests with exceptional front-line customer service greet schools and bus tour groups assist with parking provide information and assistance to guests; provide guest escorts handle guest complaints and problems; offer first aid as needed respond to and report guest accidents and injuries.
Job Requirements:
- First shift - 10 hours 8:00 a.m. - 6:00 p.m.
- Considered Essential/Mandatory Staff and required to work on adverse weather days and duringzoo emergencies.
- Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid drivers license issued from within the United States or be able to obtain one within 90 days of employment.
- The selected candidate must have and maintain North Carolina Emergency Medical Technician (EMT) certification. OR: the selected candidate must be able to obtain their EMT certification within one year of employment.
- Required to participate in an occupational health program due to contact with animal containment areas.
- Must have the agility and physical ability to regularly and safely: sit bend reach stand walk lift and carry 30 lbs. (and up to 50 lbs.) occasionally with reasonable accommodation; endure extended outdoor field conditions at any time of the year; negotiate uneven outdoor terrain on foot; hear and respond to radio communication; and drive motor vehicles during the day and at night.
Learn about the NC ZOO:
Learn about employee perks/benefits: Skills and Abilities / Competencies
**To receive credit for your work history and credentials you must list the information on the application form. Any information omitted from the application form listed under the text resume section or on an attachment will not be considered for qualifying credit.**- Demonstrated working experience in standard safety and security practices common to a zoo park museum large public facility or related customer service-oriented facility.
- Demonstrated experience with customer service practices including communicating general information to the public.
Management Preference:
- Demonstrated experience to meet and deal with the public tactfully courteously and effectively as well as consistently show a high-level of quality customer service skills.
- The ability to speak and understand Spanish.
- Current Emergency Medical Technician - Basic Certification (EMT-B)
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
High school or General Educational Development (GED) diploma;
OR
an equivalent combination of education and experience.
***Requires the ability to complete Emergency Medical Technician (EMT) training and meet re-certification standards as required.***
Supplemental and Contact Information
Division Information:
TheNorth Carolina Zoo exists for the enjoyment education and inspiration of all of North Carolinas citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the worlds wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays conserves and protects representative examples of natural beauty plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.
Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our states diverse population culture and history by expanding engagement with diverse individuals and communities.Agency Description:
TheNorth Carolina Department of Natural and Cultural Resources (DNCR)takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team.
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.
Application Process
Please watch our videoherethat walks you through each step of the application process.Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment will NOT be accepted.
Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. to learn more.
Veterans and National Guard Preference
Applicants seeking Veterans Preference must attach aDD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
Employment EligibilityIt is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).Sign On Bonus Eligibility
To be eligible for a sign-on bonus the candidate must not have worked as a probationary permanent or time-limited employee in the last 12 months as an employee in North Carolina state government including without limitation the judicial system state executive branch agencies and the university system subject to the State Human Resources Act.
NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQs information on the website. If you are still experiencing technical issues with your application please call the NEOGOV Help Line at .
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Cami Bunting
4401 Zoo Parkway Asheboro NC 27205
Phone:
Employment Type
Full-Time
