Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Weve recently changed our offered benefits and wages to stay competitive with the rising hiring demands. Were looking for the best to growour family here at Palmen and our wages and benefits reflect that.
- Paid Time Offand flexible scheduling
- Creative and competitive pay plan options
- Health dental and vision insurance
- 401K program with a company match
Reporting to our Customer Care Manager ourBusiness Development Center Representativewill ensure that all inquiries that come throughthe internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.
What We Offer
Competitive hourly rate with uncapped commission
Medical vision and dental insurance
401K with company match
Paid vacation
Saturday lunches
Employee discounts on sales and service
Paid training
Competitive pay plans
Qualifications
- At least one previous role based in customer service experience
- Excellent verbal and written communication skills
- Strong computer skills Microsoft Word Excel and Outlook
- Time management prioritization skills and ability to multitask required
- Organized positive hardworking and friendly personality
- Ambitious goal oriented mentality and eager to improve
- Team orientated
- Valid drivers license
Responsibilities (not limited to)
- Answer customer calls and establish follow-ups with service appointments
- Respond quickly to internet phone and live chat inquiries using email scripts and templates
- Provide customers with initial service information
- Assist service/sales personnel and deliver messages promptly
- Follow up with leads that are not ready to make an appointment currently
- Follow up with no-show appointments
- Follow up with customers after visits
- Maintain Customer Success Index at or above company standards
- Other duties as assigned
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
