Manager, Resource

Are you a resourceful relationship-builder with a passion for service excellence and smart decision-making

Join Esquire as a Manager Resourcea critical role where youll manage and optimize our network of service partners to support exceptional client delivery and financial performance.

Why Choose Esquire

Esquire is a leader in legal support services known for innovation professionalism and delivering exceptional quality. As part of our team youll receive comprehensive training competitive benefits and the opportunity to grow within a people-first culture. At Esquire we are focused on Getting it Right for our clients our partners and our employees. We understand that the client experience begins with us and were committed to empowering our teams to continually innovate and earn clients for life.

About the Role

As a Manager Resource youll be the driving force behind resource assignment relationship management and service quality within your office(s) service area. Youll use data-driven decision-making to ensure the right partner is on every job helping us deliver on our promise of quality timeliness and professionalism. Your ability to build trust resolve challenges and proactively manage resources will directly impact our RARE (revenue after reporter expense) margins and client satisfaction.

Key Responsibilities

Resource Management & Assignment

• Assign the most appropriate service partner (court reporters videographers interpreters affiliates) to each job based on margin targets and performance metrics
• Confirm affiliate coverage by noon and all other resources by 3PM daily
• Proactively manage jobs in progress to ensure timely delivery of transcripts videos and exhibits

Quality Oversight & Issue Resolution

• Collaborate with production to quickly resolve quality issues including taking remedial action when necessary
• Deliver local support for partner issues and ensure resolution aligns with company standards

Relationship Building & Partner Performance

• Build and maintain strong working relationships with all area service partners
• Provide ongoing communication education and performance feedback to service partners in partnership with the Operations Manager
• Support onboarding of new partners and ensure understanding of Esquire expectations and use of the Service Partner Portal
• Promote and model Esquires values in every interaction and operational decision

What Youll Need

• Skills: Strong communication organization and relationship-building skills; ability to balance detail with big-picture thinking
• Experience: Minimum 3 years of experience in scheduling resource coordination or client servicelegal support or vendor management experience is a plus
• Technical: Proficiency in Microsoft Office Suite (including Excel Publisher PowerPoint); ability to quickly learn internal platforms
• Education: College degree preferred
• Attributes: Highly detail-oriented proactive client-focused adaptable and able to make sound decisions under pressure

What Success Looks Like

• High percentage of on-time job turn-ins
• Strong resource performance across attendance quality and professionalism
• Effective and consistent use of court reporters affiliates and independents
• RARE margin goals consistently met or exceeded
• Healthy working relationships and positive partner engagement

Work Environment

This role is based in a professional office setting and involves regular coordination with internal teams and external service partners. Youll thrive in a fast-paced environment where proactive communication clear priorities and strong relationship management are key to success.

Dont meet every single requirement

We know that a truly inclusive workplace values potential just as much as experience. If youre excited about this role but dont match every qualification we still encourage you to apply. You may be exactly who were looking for.

Ready to lead with intention and elevate partner performance

Apply now and bring your enterprise expertise to Esquire!

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws including but not limited to the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Ordinance and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request reasonable accommodation. You can submit your request to .