Customer Experience Consultant
Customer Experience Consultant
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Job Description
At Berwick Mitsubishi were more than just a car dealership - we create exceptional customer journeys. As part of an AWARD-WINNING team that moves over 250 vehicles every month were seeking a driven customer-focused professional to join our Call Centre Sales Team as a Customer Experience Consultant.
Youll be joining our tight-knit team of 7 in the Customer Contact Centre (CCC) - a group that thrives on collaboration energy and delivering five-star service. In this high-volume phone-based role youll engage warm leads build meaningful connections and help customers find the perfect vehicle - all while contributing to a supportive and high-performing team environment.
What Youll Be Doing
- Handling a high volume of inbound and outbound calls to drive sales opportunities.
- Providing exceptional customer service and expert guidance across our range of vehicles.
- Managing leads through our CRM following up on enquiries and converting interest into sales.
- Introducing customers to our finance and aftercare options with a consultative approach.
- Meeting KPIs focused on sales performance customer satisfaction and engagement.
What Youll Bring
- A strong phone presence and the ability to connect and communicate with confidence.
- Experience in call centre sales customer service or retail automotive experience is a plus but not essential.
- A passion for delivering a 5-star customer experience.
- Excellent listening communication and problem-solving skills.
- Results-driven mindset with resilience and a team-first attitude.
- A current Drivers Licence (essential).
What Youll Get
- Base salary uncapped commissions with OTE of $120K.
- A supportive team culture that celebrates success.
- Ongoing training and development to help you thrive.
- Opportunities for career progression in a respected automotive group.
- A chance to work with a dealership thats professional high-performing and passionate about what we do.
Are You Ready to Drive the Ultimate Customer Experience
If youre energetic sales-savvy and love engaging with people over the phone we want to hear from you!
Apply now with your resume and cover letter to become part of the Berwick Mitsubishi success story.
Please note: due to high application volume only shortlisted candidates will be contacted.
Required Experience:
Contract
Employment Type
Full-Time
