Desktop Technical Analyst (Hybrid Workplace)
Desktop Technical Analyst (Hybrid Workplace)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 60000 - 70000
1 Vacancy
Job Description
Department Information
Together we innovate for a stronger Colorado
The work of employees at the Governors Office of Information Technology (OIT) is challenging and diverse because the needs of agencies customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. Were building one of the nations leading government IT organizations by reimagining how we support agencies building first-of-their-kind applications and creating an inclusive collaborative culture together. Join us in the important work of providing equitable access to services.
Watch thisvideoto learn about how OIT is thinking differently!Description of Job
IMPORTANT NOTE:Please review your application to ensure completion. For the most equitable applicant experience OITs hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these itemsare not used by OITs hiring team.
Are you a technology guru who is skilled in addressing technical matters in a way that those without an IT background can understand Do you enjoy problem-solving and investigating issues As a member of our Desktop team you will utilize these skills while providing critical targeted Tier I and II desktop support.
Our new Desktop Technical Analyst will help identify evaluate implement and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role your important contribution will empower your coworkers to fully utilize the technical resources available and provide excellent government services for the members of the Colorado community.
You will be supporting the Colorado Department of Corrections (CDOC).Some of the important duties you will perform:
Support a diverse group of users (desktop laptop and tablet) and resolve problems in a variety of production environments such as Microsoft Adobe Java and others.
Provide targeted support for hardware and software issues remotely and on-site.
Manage and maintain asset information systems.
Image prepare and deploy new and/or rebuilt computers.
Proactively manage all open change orders assigned incidents and problems.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience education certifications and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience knowledge and skills) are as follows:Minimum Qualifications:
Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level including previous experience in a professional service desk or desktop support environment.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-for-year basis but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications.
If the minimum qualifications include a degree requirement additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications:
Experience utilizing deploying and supporting the Microsoft OS and familiarity with software applications including Office Azure Active Directory Intune SCCM or MECM.
Experience working in ticketing systems for technical support.
Operational experience in configuring deploying and managing desktops laptops and tablets in the infrastructure of a local area and wide area network.
Conditions of Employment:OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position will require travel within the specified geographic area and to locations across the state as needed.
Supplemental Information
If this posting indicates remote from anywhere in CO in the title periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
While candidates from out of state will be considered for this role the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis while considering business needs and determining a start date.We know its important to support each other and that means having a healthy balance of work and personal time andbenefitsthat allow us all to have fulfilling lives.
Our application process and what to expect after you apply are described in the videos foundhere.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.
The Governors Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the applicationprocess interviewing completing any pre-employment testing participating in theemployee selection process and/or to perform essential job functions where the requestedaccommodation does not impose an undue hardship. If you have a disability and requirereasonable accommodation to ensure you have a positive experience applying or interviewingfor this position please direct your inquiries to our ADA Coordinator at or call .
This posting may be used to fill multiple vacancies based upon business need.The Governors Office of Information Technology does NOT offer sponsored Visas for employment purposes.
Required Experience:
IC
Employment Type
Full-Time
