Principal Private Equity Partnerships Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

As Private Equity Partnerships Manager you will spearhead Intercoms efforts to build deep value-driven relationships with private equity (PE) firms and their portfolio companies. This is a highly strategic and externally facing role that sits at the intersection of enterprise sales partnerships and corporate strategy.

Youll be instrumental in accelerating the adoption of Intercoms cutting-edge AI solution Fin within high-growth companies navigating digital transformation under private equity ownership This includes proactively identifying and building relationships with key stakeholders at private equity firms - operating partners portfolio growth teams and technology advisors and becoming a trusted advisor on how Intercoms solutions can help drive value creation.

Your work will also involve creating scalable engagement models and joint go-to-market strategies that result in measurable business outcomes such as portfolio-wide adoption programs technology stack modernization and revenue acceleration initiatives. Youll work closely with Intercoms sales marketing product and success teams to create tailored enablement and onboarding programs for portfolio companies.

This role is ideal for someone who combines a deep understanding of enterprise SaaS with a consultative mindset thrives in a fast-paced environment and is passionate about building something from the ground up.

What will I be doing

• Strategic Partnership Development: Identify and source critical partnerships with private equity firms and their portfolio companies aligning with Intercoms mission and vision.
• Go-to-Market Strategy: Collaborate with partners to develop and execute go-to-market strategies including joint value propositions sales enablement and co-marketing initiatives.
• Revenue Growth: Manage a portfolio of high-performing partners to achieve partnership goals including new and existing business revenue and marketing activities.
• Sales Enablement: Work closely with sales leadership and representatives to leverage the partner community co-sell and accelerate the sales cycle.
• Best Practices Development: Develop and implement best practices for partner engagement including goal setting technical requirements and training.
• Market Intelligence: Conduct market research to understand industry trends competitive landscape and identify new partnership opportunities.
• Cross-functional Collaboration: Work with internal teams including product marketing and customer success to ensure alignment and support for partnership initiatives.

What skills do I need

• 8 years in partner management business development or sales with a strong focus on B2B and SaaS environments.
• Proven track record of driving revenue growth and building successful Private Equity partnerships
• Strong negotiation communication and interpersonal skills. Ability to manage multiple projects simultaneously and meet deadlines
• Fluency in English is required; proficiency in additional languages is a plus.
• Ability to work with data and generate actionable insights to inform partnership strategies.

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical dental and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades friends and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $265000-$308000. Actual base pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

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