Customer Success Manager
Customer Success Manager
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Job Description
Company: Juni
Role: CSM
Location: Stockholm
Language: Native Swedish strong English
WFH policy: Hybrid minimum 2 days/week in office (Stockholm)
Industry: FinTech / Payments
Product: All-in-one financial platform for e-commerce businesses includes payments spend management cards banking tools
Size and functions of local team:
Head of CS: Jenna
Current: 2 CSMs 1 Support Specialist
2 additional CSMs to be hired
Role description:
CSM full ownership of customer lifecycle
Manages 100 accounts
KPI-driven:
NRR monthly target (100%)
Logo churn % (target 2% or lower)
Upsell (compensated on upsells)
Responsibilities: onboarding adoption account growth renewals risk mitigation customer advocacy
Commercial ownership: collaborates with AMs on upsell/cross-sell deals
Customer education: drives product adoption feature usage
Escalation point: troubleshooting cross-functional collaboration (Product Legal Engineering FinCrime CreditOps)
Data-driven: identify churn risks drive retention
Daily tools: Hubspot Intercom G-suite Slack
Unique about the company (that you dont read online):
Many internal mobility opportunities
Multiple CS pods new markets new CS leadership roles
Positive supportive team-oriented environment
Fast growing highly dynamic FinTech scale-up
Growth perspective:
Multiple career pathways: internal promotions leadership in new markets pod structures evolving
High visibility in CS org (Jenna directly involved)
Must haves:
2 years as AM / CSM / Relationship Manager
Open mindset thrives in a startup/scale-up
Positive solution-oriented fast learner
Comfortable with fast pace and change
High curiosity proactive in asking questions
Nice to haves:
FinTech and/or Payments background
People-person high EQ proactive go-getter
Strong problem solver
E-commerce/payments ecosystem familiarity
Accounting/bookkeeping knowledge (per JD)
Salary range & secondary benefits:
Junior CSM: 3235K SEK/month
Senior CSM: 3540K SEK/month
Accelerator: 37% of base for 120% NRR (up to 5K SEK)
Top CSMs earn up to 20K SEK bonus/month in good months
Other benefits:
30 days vacation
Stock options
Private health insurance
Annual onsite
Beautiful central offices
Hiring process:
First call with Jenna
Peer interview
Values interview
Offer
How to Introduce a candidate: Slack intro (to Jenna)
Timewindow of feedback (SLA): 24 hours
Required Experience:
Manager
Employment Type
Full Time
