Senior Groups & Events Manager Maternity Cover - London Marriott Hotel Regents Park
Senior Groups & Events Manager Maternity Cover - London Marriott Hotel Regents Park
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Job Description
London Marriott Hotel Regents Park seek a dynamic creative and customer focused Senior Groups and Events Manager on a Maternity Cover with a 12 months FTC.
The Senior Groups & EventsManager is responsible for handling large/complex enquiries from conversion through to event execution and post event tasks utilizing strong selling negotiation & organisational skills. Enquiries may includeVIPGroups & Eventsbuyoutslarge citywidesportingeventsawards dinners and multidayevents.
Job Summary
TheSeniorGroups & EventsManagercoordinate the daily/weekly hotel BEO packs and as well as leading BEO meetings being the key communication link between the E&G team and operational Senior Groups & Events Manager will provide help and support to their team through coaching/mentoring delivering training and leading by example in all areas of role execution driving balance score card results for all properties. They will assist the Cluster Director in energizing and driving the team with closing days EMEA promotions demand generation weeks and other sales initiatives.
Education and Experience
- High school diploma or GED; 2 years experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
Core Work Activities
Executing Event Operations
- Ownershipfor theconversion andmanagementof assigned enquiries
- Support the team conversion of all enquiries through funnel calls and daily communication
- Conducts compelling show rounds to win the business
- Effectively manages bedrooms blocksandmeetingspaceinventory forassignedgroups
- Expertise in event planning food presentation meeting room set ups audiovisual and banquet service standards. Cooperate with Banqueting and Kitchen team to develop new F&B concepts and drive customer satisfaction
- Correctuseofsystems processtoensurebrand standards are being upheld - bookingintegrityconsistency&accuracy
- Sellstoapre-determinedeventand groupstrategy
- Works with banqueting/kitchen teams to review and update strategy with a dynamic approach
- Proactivelyresolicitspreviouscustomersandeventbookersfor future opportunities
- Supports the Cluster Director of Groups & Events by completing weekly/monthly tasks to include but not limited to; catering forecast funnel call sales strategy meeting
SalesandRevenueManagement
- Deliversacompellingsalesexperiencetodriveconversionandrepeatbusiness
- Provides appropriatefeedback toovercomeobstaclestoselling includingpricing inventoryavailability andevent execution
- Effectivelyupsellsproductsandservicesthroughouttheeventprocess.
- Participatesincustomersiteinspectionsandassistswiththesalesprocesswhennecessary.
- Effectively manages customer budgets tomaximizerevenueandmeetcustomer needs.
- Accuratelyforecasts groupsleepingrooms andeventrevenue(cateringandaudio-visual)forhis/hergroups.
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
- Reviews billing and payments with clients.
Providing Exceptional Customer Service
- Setsapositiveexampleforguestrelations.
- .
- involvedinandeventorbookingunderstandexpectationsand parameters.
- Observes service behaviorsofassociatesand providesfeedbackto individuals;continuouslystrivestoimproveservice performance.
- Conductspre- andpost-event meetings as requiredtoreview/communicategroupneedsandfeedback.
- Activelysolicitsfeedbackfromthehoteldepartmentstoidentifyareasfor improvementto enhancetheEvent Planners experience.
- Emphasizes guest satisfactionduringall departmental meetings andfocuses oncontinuous improvement.
LONDON MARRIOTT REGENTS PARK
London Marriott Hotel Regents Park offers everything you need to experience Englands capital city in style. Ideally situated in Northwest London just steps from Regents Park and within walking distance of Swiss Cottage Underground station our hotel effortlessly blends style substance and award-winning service. Bring your style and your spirit well bring a work culture where you can shine. We work hard we play hard and we want to help you to grow.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
