Global Field Service Manager
Global Field Service Manager
Posted on :
05-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
To apply to a Varex Imaging position please create an account and sign-in.
CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.
Summary
The Senior Manager of Field Service is responsible for leading and managing the Global Field Service team supporting industrial imaging systems including LINAC (linear accelerator) systems and cargo inspection systems used in transportation security and industrial applications. This role ensures delivery of high-quality service operations installation maintenance and support while maintaining strong customer satisfaction and compliance with regulatory standards.Job Description
Key Responsibilities
- Lead a team of field service engineers and regional service managers to support installation troubleshooting preventive maintenance and upgrades of LINAC and cargo inspection systems.
- Develop and implement operational strategies that drive service excellence responsiveness and system uptime.
- Oversee escalation processes root cause analysis and field fixes for critical issues.
- Partner with Engineering Manufacturing Quality and Product teams to improve system reliability and customer experience.
- Ensure compliance with safety standards radiation regulations and local laws where systems are deployed.
- Drive team training and certification programs to ensure deep technical knowledge across complex industrial systems.
- Develop and monitor KPIs service-level agreements (SLAs) and cost control targets.
- Support pre-sales and post-sales activities as a technical service leader for system lifecycle planning and customer engagements.
- Collaborate with logistics and supply chain teams to ensure parts availability and delivery for field service operations.
- Implement digital tools and field service systems to increase productivity and reporting accuracy.
Minimum Required Skills and Knowledge
- Ability competence and confidence to lead people.
- Effective interpersonal skills.
- Fluency in the local language and in English both written and spoken.
Other Desired Skills and Knowledge
- Sound understanding and application of contract structuring composition and contract negotiation.
- Sound understanding and experience in establishing quotations costing for jobs monitoring costs and following up on execution.
Experience Level with Business Tools
- Proficient in utilizing business tools such as: E-mail Microsoft Word Excel and PowerPoint.
- Experience with SAP or equivalent ERP product and productivity software desired.
Scope
- Establishes operational objectives and work plans and often delegates assignments to subordinate managers. Senior management reviews objectives to determine success of operation. Involved in developing modifying and executing company policies for immediate and related areas of the organization that may have company-wide effect.
Job Complexity
- Works on issues where analysis of situation or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods techniques and evaluation criteria for obtaining results. Establishes and assures adherence to budgets schedules works plans and performance requirements
Supervision
- Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs methods and staffing. Sometimes this manager may be responsible for managing staff without subordinate managers.
Typical Education and Experience
- Bachelors Degree or equivalent
- 10 years of related experience.
- 5 years management experience
Time Type:
Full timeJob Type:
RegularWork Shift:
N/APay Rate Type:
SalaryAll qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
