Reservations Coordinator
Reservations Coordinator
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Job Description
Do you strive to deliver excellence in an atmosphere of luxury andsophistication
Home House the epitome of elegance and prestige is seeking a dynamicindividual to join our team as a Reservations Coordinator.
Why Home House
Join our family: Become part of ateam that prides itself on delivering unparalleled experiences and setting thestandard for luxury hospitality.
Career growth: Elevate yourcareer in hospitality within a renowned establishment with opportunities foradvancement and skill development.
Prestigious environment: Work inone of Londons most exclusive private members clubs in an opulent setting.
Exceptional standards: Embraceour commitment to excellence in service where attention to detail andimpeccable presentation are paramount.
Vibrant atmosphere: Immerse yourselfin the unique energy of Home House.
Your purpose
Convert and confirm all tableand bedroom reservation enquiries ensuring all information and comments arecorrect.
Deal with all reservations andenquiries with care and in line with the Companys procedures.
Ensure our Standard OperatingProcedures are followed consistently in order to maintain our standards ofguest service and provide a warm welcome to each member and guest.
Have complete knowledge offacilities room rates promotions and hours of operation across both Houses sothat you can positively approach bedroom room service and F&B outlet salesopportunities.
Assist the Group ReservationsManager Reception / Front of House teams with systems ensuring correctallocation of tables close outs notes and messages.
Coordinate rewards and VIPtreatment for special guests on arrival with the Reception / Front of Houseteams.
Support the coordination ofgroup booking enquiries for the Food & Beverage teams including thepreparation of function sheets to ensure clear communication with all relevantdepartments.
Support members partiesincluding bookings dining options logistics and ticketing.
About you
Proven experience in reservations Front of House or guest service.
A confident clear communicator with a professional phone manner and strong multitasking ability.
Highly organised with excellent attention to detail and a proactive approach to guest satisfaction.
Strong knowledge of reservation systems and a keen understanding of Standard Operating Procedures.
Sales-aware with the ability to both upsell and cross-sell.
A team player who is passionate about delivering memorable guest experiences with a warm and welcoming attitude
In return what do we offer
A supportive andinclusive work environment where your contributions are valued.
Opportunities forcareer advancement and ongoing training.
Competitive salaryand pension.
Private healthinsurance and Employee Assistance scheme.
Gym and retaildiscounts.
50% taxicontribution for late-night shifts.
Complimentary mealson duty.
In-Houseexperiences at both Home House and Home Grown.
Wagestream.
Full uniform isprovided.
If you feel this is the perfect role and environment for you pleaseshare your CV. We look forward to hearing from you!
Welcome Home
Required Experience:
IC
Employment Type
Full-Time
