GTS TELECOM_NOC Front-Office ENGINEER
GTS TELECOM_NOC Front-Office ENGINEER
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Job Description
Role description:
-Youll provide technical support either by phone or e-mail.
- You will answer and record requests regarding the functionality of the Internet Data Voice Service and also IT Service.
- You will troubleshoot and efficiently solve customer or network issues (routing switching VPN VoIP email hosting DNS cloud etc.).
- You will open update and close tickets accurately and in a timely fashion.
- You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures so youll be in permanent contact with our customers.
- You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers location or in the Backbone GTS network.
- You will analyze the incidents and escalate any improvement requirements.
- You will manage the faults in our national and regional network following the procedures in force.
- You and the whole team will be kept up to date with lots of technologies: our training program is an extended one!
- You will work in shifts to cover the 24/7 schedule.
Qualifications:
- Intermediate level of German.
- Organizational talent team player and communicative personality with social skills.
- People skills.
- Consulting skills and knowledge transfer abilities.
- Leadership qualities.
- Entrepreneurial thinking and action PC skills (MS Office) Pioneering spirit.
Employment Type
Full Time
