Billing & ID Card Services Specialist
Billing & ID Card Services Specialist
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Job Description
The University of Iowa Billing & ID Card Services team is seeking a Billing & ID Card Services Specialist. This position will provide comprehensive customer service and support to students families staff and the public. This role ensures efficient operations and high-quality service delivery through phone email and face-to-face interactions. It demands meticulous attention to detail strong communication skills and advanced expertise in campus carding procedures billing processes and university policies. The specialist handles inquiries and escalated calls addresses complex billing issues and manages financial tasks such as posting U-Bill payments processing scholarship checks interpreting financial aid memos and handling billing fee appeals. Effective communication management is crucial ensuring customers receive accurate information through continuous monitoring of various platforms. The individual will exercise a high level of autonomy in a fast-paced environment requiring the ability to shift between a variety of duties seamlessly.
This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy work arrangements will be reviewed annually and must comply with theremote work program and related policiesandemployee travel policy when working at a remote location.
Duties to Include:
- Assist with training of new employees concerning Billing Office policies and procedures provide functional supervision for student staff. Ensure staff remain in compliance with FERPA and the Fair Credit Reporting Act.
- Accurately identify and post daily U-Bill payments and electronic review of 529 plan payments and unidentifiable lock box payments requiring attention to detail and compliance with cash handling procedures.
- Continuously monitor MyUI SharePoint Billing websites and all Billing communications to ensure that students are always being provided the most accurate information.
- Collaborate as a team to serve as the primary point of contact for the Billing Office handling and resolving inquiries and escalated calls from students staff and visitors via phone email and in person. Requires thorough understanding of system information and billing procedures and the ability to interpret and apply policies procedures and programs.
Location: University Capitol Centre (UCC)
Schedule: Monday through Friday 8:00am-4:30pm
For a full job description please send an e-mail to the contact listed below.
About the University of Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community where your work directly impacts education research and student success.
Enjoy exceptional health coverage university-paid life insurance robust retirement plans and generous leave policies. Benefit from 24/7 support services well-being resources and access to UI Health Care specialists. Grow professionally with advanced training leadership development and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium Big Ten athletics top-ranked public schools and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Required Qualifications:
- A Bachelors Degree in Business Administration or a related field or the equivalent combination of education and experience is required.
- Typically 1 year related experience in an administrative and/or academic setting including experience providing excellent customer service in a complex operational environment.
- Demonstrates strong interpersonal skills including experience providing excellent customer service utilizing both written and verbal communication.
- Demonstrated ability to create maintain retrieve and archive electronic and procedural documents.
- Demonstrates ability to effectively transmit receive and accurately interpret information and needs of individuals and groups from a variety of backgrounds and perspectives.
- Proficiency with Microsoft Office applications of Word and Excel.
Desirable Qualifications:
- Demonstrates an understanding of FERPA and/or other university and federal regulatory rules policies and laws related to confidentiality of information.
- Proficiency with MAUI or other student records system or product (i.e. Banner PeopleSoft).
Position and Application Details:
In order to be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history andwill be subject to a criminal background to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact Brooke McMurl at or .
Required Experience:
Unclear Seniority
Employment Type
Full Time
