Grab Support - Team Leader
Grab Support - Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
The Grab Support PH team works with senior leaders across the organization to lead impactful projects that enhance our customer experience. We value collaboration and a customer-centric approach in delivering world-class experience to our consumers and partners.
Get to Know the Role
As a Team Leader you will help manage and motivate a team of customer support representatives ensuring exceptional service delivery for Grabs users and partners.
This role reports to the Grab Support Operations Manager and requires onsite work at our Exquadra Tower office five days a week.
The Critical Tasks You Will Perform
- Lead and mentor customer support representatives to foster a positive work environment.
- Oversee daily team operations including scheduling performance monitoring and quality assurance.
- Develop strategies to enhance customer satisfaction and team efficiency.
- Analyze feedback and metrics to identify improvements and implement action plans.
- Collaborate with multiple teams to resolve complex issues and improve service delivery.
- Conduct team meetings and training on policies procedures and best practices.
- Handle escalated customer issues and make decisions on complex cases.
- Ensure compliance with Grabs policies procedures and service standards.
Qualifications :
What Essential Skills You Will Need
- 3 years of experience in customer support or a related field with 1 years of experience
- Bachelors degree in Business Administration Communications or a related field
- Ability to lead motivate mentor team members
- Proven problem-solving abilities in an agile environment
- Proficiency in customer service management tools and reporting systems
- In-depth knowledge of Grabs products and services
- Experience in the ride-hailing or food delivery industry is advantageous in performing the role
- Understanding of customer service best practices and main performance metrics
- You can work in rotating shifts and on weekends and public holidays.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
