Control Room Operator
Control Room Operator
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Job Description
Job Summary
The Control Room Operator will work on-site at a Traffic Management Center (TMC) located in Milwaukee WI. The environment is a technological hub for traffic operations which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.
The responsibilities of this position include but are not limited to:
- Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television changeable message signs ramp meters traffic detectors etc.
- Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
- Regular communication with statewide first responders law enforcement dispatchers field technicians and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public
- Locating verifying and monitoring of unplanned incidents construction special events and any other issues impacting traffic flow and/or motorist safety
- Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed
- Maintains traffic incident reports for incidents occurring on WI state highways
- Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents
- Provides real-time status and situational awareness updates on control room activities such as significant incidents special events construction etc.
- Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras message boards detectors ramp meters etc. and creating maintenance requests for devices
- Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources
- Responsible for the quality accuracy and timeliness of all information disseminated
- Attend trainings and staff meetings as requested possibly outside of normal schedule
- Other duties as assigned
Qualifications :
Minimum Requirements
- High School Diploma or GED equivalent
- Ability to work on a shift basis at a 24/7/365 operation center that includes weekends holidays and coverage outside of regularly scheduled hours
- Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check
Preferred Qualifications
- Excellent interpersonal skills
- Strong accurate data entry skills
- Ability to work in a team environment under stressful conditions
- Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization
- Ability to communicate clearly both in writing and verbally
- Ability to work calmly and accurately under pressure
- Skilled in the use of Windows based applications including Outlook Word and Excel
- Geographic familiarity with WI state highway system
Additional Information :
- Sponsorship is not offered for this position
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.
AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at .
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
