Principal Customer Success Executive- French Speaking

*Must be bilingual in French and English*

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNows long-term value by accelerating customers journey to success ensuring predictable renewals and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor youll partner with C-level executives guide seamless delivery of business transformation and foster collaboration with ServiceNows teams and strategic partners. We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey.

What you get to do in this role:

• Drive Post-Sales Success: Own and lead the customers post-sales transformation aligning ServiceNows offerings to customer goals and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success
• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them ensuring a smooth path toward value realization
• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIsadoption technical health renewals customer satisfaction and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success
• Advocate for Innovation and Continuous Learning: As a strategic thought leader drive innovative solutions for our customers always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team
• Set Success Metrics and Milestones: Establish clear measurable success metrics with the customer and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications :

Our ideal candidate: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes decision-making and problem-solving including AI-powered automation workflow optimization and data-driven insights
• Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments
• C-Level Presence & Relationship Management: Proven ability to engage influence and build lasting relationships with senior executives including within some of the worlds largest enterprises
• Leadership Expertise: A minimum of 15 years in management consulting solution consulting or a leadership role at a top-tier consulting firm with a strong track record of exceeding business objectives
• Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex strategic accounts
• Business Acumen & Problem-Solving: Ability to identify analyze and solve complex business challenges while aligning technology solutions with customer objectives
• Cross-Functional Leadership: Strong experience working across multiple departments driving alignment and managing stakeholders in large matrixed organizations
• Adaptability & Change Management: Ability to navigate dynamic environments adjusting strategies to meet evolving customer and business needs
• Operational & Execution Excellence: Skilled at designing and implementing scalable repeatable processes while maintaining a hands-on approach to drive successful execution
• Collaboration & Communication: Exceptional ability to communicate complex ideas clearly foster collaboration across teams and influence stakeholders at all levels
• Customer-Centric Mindset: Deep understanding of customer challenges needs and motivations with a focus on delivering value-driven solutions and ensuring long-term success
• Canadian citizenship or permanent residency status required and must reside in Montreal Canada (or nearby area)
• Must be willing to undergo process to obtain Federal clearance with the Canadian government

Additional Information :

Work Personas 

Nous adoptons une approche base sur la flexibilit et la confiance vis--vis de notre monde du travail distribu. Les personas de travail (flexibles distance ou requis au bureau) sont des catgories qui sont attribues aux employs de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assign. Cliquez ici pour en savoir plus. 

Equal Opportunity Employer 

ServiceNow est un employeur qui souscrit au principe de lgalit daccs lemploi. Tous les candidats qualifis recevront une considration pour lemploi sans gard la race la couleur la croyance la religion le sexe lorientation sexuelle lorigine nationale ou la nationalit lascendance lge le handicap lidentit ou lexpression de genre ltat matrimonial le statut dancien combattant ou toute autre catgorie protge par la loi. De plus tous les candidats qualifis ayant des antcdents darrestation ou de condamnation seront pris en considration pour un emploi conformment aux exigences lgales. 

Accommodations 

Nous mettons tout en uvre offrir une exprience accessible et inclusive pour tous les candidats. Si vous avez besoin dune mesure dadaptation raisonnable pour complter une partie du processus de candidature ou si vous ntes pas en mesure dutiliser cette candidature en ligne et que vous avez besoin dune autre mthode pour postuler veuillez communiquer avec  pour obtenir de laide. 

Export Control Regulations 

Pour les postes ncessitant laccs une technologie contrle assujettie aux rglements sur les contrles lexportation y compris les U.S. Export Administration Regulations (EAR) ServiceNow peut tre tenu dobtenir lapprobation des autorits gouvernementales en matire de contrle des exportations pour certaines personnes. Tout emploi est subordonn lobtention par ServiceNow dune licence dexportation ou dune autre approbation qui pourrait tre requise par les autorits de contrle des exportations comptentes. 

Extrait de Fortune. 2025 Fortune Media IP Limited. Tous droits rservs. Utilis sous licence. 

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.