Client Success Manager
Client Success Manager
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Job Description
Job Description
As a Client Success Manager for Enterprise accounts you will play a pivotal role in ensuring our Enterprise clients receive exceptional service and derive maximum value from their investment in products. You will work closely with newly acquired and existing clients to understand their business needs and address critical pain points. You will enable individual users to achieve their goals by leveraging our insights data and access to economists. You will be expected to drive adoption and identify opportunities for growth across your accounts.
The ideal candidate will have a strong background in client success excellent communication skills and the ability to build tailored solutions that align with an individual user objectives. You will collaborate with the sales and marketing teams to drive client engagement revenue growth and retention strategies that foster long-term partnerships.
Key Responsibilities:
- Build and maintain strong relationships with senior executives across your Enterprise accounts. You will often be presenting to and nurturing C-Suite level contacts as well as identifying and nurturing client advocates.
- Understand client pain points and objectives to provide value-based solutions that help individuals achieve their goals.
- Provide onboarding and training to new users to ensure they are utilising our products effectively.
- Monitor adoption and satisfaction to proactively address any issues and identify opportunities for upselling or cross-selling services.
- Work closely with internal teams to relay client feedback and contribute to product enhancements.
- Partnering with internal stakeholders on product ideation.
- Develop client success plans track adoption and outcomes to align with a strong user lifecycle.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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