Senior Systems Engineer - Linux Operations

NOTE: This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered. 

This role will require 2-3 days in the office at our San Diego CA OR Kirkland WA OR Santa Clara CA OR Orlando FL Office Location.

We are seeking a Systems Engineer with a strong operational focus to support and enhance our Red Hat Linux environment. This role is essential in ensuring the stability security and efficiency of our Linux infrastructure by addressing incidents resolving problems and managing operational interruptions.

The ideal candidate is self-driven highly motivated and thrives in a collaborative fast-paced environment. They will play a key role in troubleshooting Linux configuration issues interoperability challenges and performance optimizations while contributing to operational excellence.

This role will be part of an on-call rotation to ensure system reliability and availability as part of the Systems Engineering organizations delivery model.

What you get to do in this role:

• Monitor troubleshoot and resolve Linux-related incidents problems and system interruptions.
• Perform Linux system administration focusing on configuration management security and performance tuning.
• Manage and tune kernel parameters to optimize system performance and stability.
• Perform in-depth debugging of kernel issues including crash dumps oops messages and performance bottlenecks.
• Manage YUM repositories RPM package deployment and vulnerability remediation.
• Utilize Bash scripting and CLI tools to automate routine tasks and streamline operations.
• Contribute to CI/CD pipeline builds using GitLab to enhance system automation and deployment workflows.
• Ensure systems are compliant with security policies (e.g. DISA STIGs CIS benchmarks).
• Configure and audit SELinux auditd and other security-related kernel modules.
• Collaborate with cross-functional teams to proactively address system vulnerabilities and ensure compliance.
• Participate in an on-call rotation to support 24/7 Linux infrastructure availability.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 4 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or equivalent work experience.
• Proven experience in Red Hat Linux system administration.
• Strong knowledge of Linux troubleshooting configuration management and performance tuning.
• Hands-on experience with Bash scripting and command-line tools for automation.
• Familiarity with YUM repositories RPM package management and Linux vulnerability remediation.
• Experience working with CI/CD pipeline builds in GitLab.
• Excellent communication and collaboration skills with a focus on operational excellence.
• Understanding of networking storage and security principles in a Linux ecosystem

Preferred Qualifications:

• Experience with configuration management tools (Puppet Foreman Ansible etc.).
• Familiarity with cloud environments (AWS GCP or Azure) in a Linux operational role.

Who You Are:

• A proactive problem solver who takes ownership of operational issues and drives them to resolution.
• Passionate about automation and operational efficiency.
• A team player who enjoys collaboration and knowledge sharing.
• Comfortable in high-pressure environments capable of making sound decisions under constraints.

If youre looking for an opportunity to make a difference in a mission-critical Linux environment wed love to hear from you!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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