Healthcare Agent Licensed Trainee
Healthcare Agent Licensed Trainee
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Job Description
Licensed Customer Service Representative (LCSR) Pet Insurance (Remote)
Pay Rate: $21.00/hour
Remote (Must reside near Hollywood FL Dallas-Fort Worth TX or Phoenix AZ Metro Areas)
Do you have a passion for helping animals and hold a Property & Casualty Insurance license Come make an impact at Chewy Insurance Services! We are dedicated to helping pet parents protect their beloved companions by offering comprehensive pet insurance coverage and exceptional customer service.
We are seeking dynamic and passionate individuals to join our team as Licensed Customer Service Representatives (LCSR) to help pet owners make informed decisions about their pet insurance needs. In this role youll play a crucial part in educating pet parents guiding them through enrollment and ensuring they receive the best coverage options for their furry family members.
This is a remote position; however you must live within a commutable distance to one of our hubs in Hollywood FL the Dallas-Fort Worth Metro Area TX or the Metro Area of Phoenix AZ.
Why Youll Love Working Here
Competitive pay & benefits
Make a difference Help pet parents ensure their pets receive the best possible care.
Growth opportunities Develop your career in a rapidly expanding sector.
Supportive & engaging culture Work with a passionate team dedicated to pet health and wellness.
What Youll Do
Answer inbound warm leads from pet parents interested in our pet insurance policies.
Use a consultative approach to understand customer needs and recommend the best coverage.
Educate customers about policy details coverage options and benefits.
Overcome objections with confidence and empathy instilling trust in potential customers.
Guide customers through enrollment ensuring accurate documentation.
Meet and exceed enrollment targets while maintaining compliance with insurance regulations.
Utilize internal systems to provide a seamless and consistent customer experience.
Collaborate with insurance partners and maintain knowledge of Chewys pet insurance plans.
Handle healthcare and customer service inquiries via phone email and chat as needed.
What Youll Need
Active Property & Casualty Insurance license in your home state (required).
Ability to pass a background check additional insurance screenings and fingerprinting per insurance regulations.
2 years of insurance sales experience preferred.
Ability to obtain and maintain non-resident licensure in all 50 U.S. states.
2 years of customer service experience.
Excellent communication and consultative selling skills.
Strong ability to handle objections and build trust with customers.
Familiarity with pet insurance or the insurance industry is a plus.
Tech-savvy Comfortable using multiple systems for data entry and customer interactions.
Flexibility to work shifts including evenings weekends and potential overtime.
Training Expectations
9 weeks of virtual training
Monday Friday 9:00 AM 5:30 PM ET
Technical Requirements (For Remote Work)
Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload).
Dedicated workspace that allows for a distraction-free work environment.
Cell phone or tablet for two-factor authentication.
Ability to receive SMS messages and phone calls.
Compliance with insurance regulations including licensing location requirements.
Important: You must provide complete and transparent information regarding any criminal background on your pre-employment application including misdemeanors felonies and dropped charges.
Ready to Make a Difference
If youre a licensed insurance professional who loves helping pet parents and is looking for a meaningful career in pet health protection wed love to hear from you! Apply today and help us provide peace of mind to pet families everywhere.
Required Experience:
Intern
Employment Type
Trainee
