AZ - Operations Supervisor

About Us:

GMTCare is a leading provider of non-emergency medical transportation (NEMT) services with a strong and growing presence in Phoenix Arizona. Founded in 2009 and headquartered in Las Vegas we have expanded our operations to serve communities across Nevada Arizona and New Mexico. Our mission is to deliver safe reliable and compassionate transportation for individuals with diverse mobility needs.

Guided by our motto We CARECompassion Attitude Responsibility and Excellencethese core values shape everything we do from patient interactions to our internal culture.

At GMTCare we prioritize safety comfort and professionalism. Our fleet features state-of-the-art technology including GPS two-way communication systems and powered equipment for gurneys and wheelchair lifts. Each driver completes over 80 hours of training to meet the highest standards of care and service. We are fully licensed by the Nevada Transportation Authority and maintain rigorous vehicle safety and maintenance protocols.

This role presents a unique opportunity to shape GMTCares future in the region and champion our ongoing commitment to excellence and compassionate service.

Job Summary:
The Operations Supervisor is responsible for overseeing daily operational activities to ensure efficiency compliance and safety within GMTCare. This role involves recruiting and training drivers monitoring compliance with regulations enforcing company policies and responding to incidents in the field. The Operations Supervisor reports directly to the Area Operations Manager while working collaboratively with other departments to maintain smooth operations.

Key Responsibilities:

• Assist in recruiting new drivers in collaboration with Management staff.
• Initiate and oversee training for new and existing Patient Transporters as needed.
• Ensure all employees adhere to safe work practices and company policies.
• Maintain a thorough knowledge of GMTCare Rules Regulations Policies and Handbooks.
• Enforce company policies and inform Patient Transporters of regulations policies and procedural updates.
• Assist the Area Operations Manager in monitoring Driver training requirements and certifications ensuring compliance with GMTCare and Department of Transportation regulations.
• Support the Area Operations Manager in evaluating Patient Transporters job performance and reporting performance issues.
• Participate in meetings training sessions and workshops to enhance job performance and operational efficiency.
• Fill shift vacancies as needed including covering shifts in case of call-outs vacations or other absences.
• Monitor dispatch calls and Patient Transporter locations to optimize operational efficiency and communication.
• Maintain strict confidentiality with all company-related information.
• Assist the Area Operations Manager and follow the established chain of command for reporting and enforcement.
• Respond to field incidents such as accidents work harassment and customer complaints ensuring proper documentation and compliance with GMTCares Accident Investigation Policy.
• Establish and maintain effective working relationships with employees management and external stakeholders.
• Utilize computer programs such as Microsoft Word Excel Outlook ULS Google Maps and Geotab along with office equipment like copiers scanners fax machines tablets and radios.
• Assist the Area Operations Manager in monitoring Patient Transporter behavior via Samsara to enforce company policies on safe driving practices.
• Enforce company policies by issuing incident reports and escalating issues to Management as necessary.
• Lead by example ensuring employees remain productive during downtime and adhere to professional and customer service standards.
• Undergo cross-training in various company departments including Dispatch Safety and Fleet as directed by Management.
• Ensure company vehicles are clean and properly maintained.
• Assist with dispatch operations as needed including answering calls dispatching drivers and operating communication systems.
• Assign projects or tasks to employees during shift downtime.
• Perform any additional duties or special projects assigned by the Area Operations Managers.

Qualifications and Skills:

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Ability to handle and respond to emergency situations effectively.
• Proficiency in Microsoft Office Suite and dispatch software.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment with 24/7 availability as needed.
• Knowledge of transportation industry regulations and compliance requirements.
• Ability to enforce policies fairly and consistently while maintaining professionalism.

Work Schedule:

• GMTCare operates 24/7 and the Operations Supervisor must be flexible to cover shifts as needed including nights weekends and holidays.

This role is integral to the success of GMTCare ensuring efficient operations compliance with safety regulations and high-quality service for all employees and customers.