Operations Manager
Operations Manager
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$ 80000 - 110000
1 Vacancy
Job Description
Position: Operations Manager
Company: Knights of the Attic LLC
Job Type: Full-Time
Pay: $80000 - $110000 annual salary (based on experience) plus bonus (based upon individual and company performance).
Company Summary:
Knights of the Attic is a leader in the Duct & Attic Renovation market combating Arizonas extreme attic temperatures which can soar to 155F-damaging HVAC systems and ductwork. We call this hidden threat an Attic Dragon-and were dedicated to slaying it! We dont sell or service HVAC equipment. Instead we specialize in fixing the actual problems hidden in attics and duct systems. These problems drain comfort inflate energy bills and pollute indoor air.
We help homeowners achieve comfort efficiency and indoor air quality by offering:
- Duct repair cleaning & replacement
- Dropping sealing and burying ductwork under insulation
- Blown-in insulation
- Radiant barrier installation
- Bath and ventilation fan installation
- Dryer vent cleaning
- Air balancing and HVAC system optimization
Position Overview:
The Operations Manager position is both executive level and hands-on. This position will oversee all support functions that enable sales and field teams to serve our customers. As the term Knights portrays an exceptional level of customer service as well as respect for the homeowner and their property must be provided on all projects.
Position Responsibilities:
The Director of Operations will be both directly involved in and oversee a team that supports all sales and installation activities of the Company as outlined below:
- Call Center & Scheduling
- Interaction with Marketing to ensure daily call volume targets are achieved.
- Manages inbound calls from customers.
- Schedule customer sales visits.
- Confirm and qualify customer sales visits shortly before dispatch.
- Dispatch
- Review and assign sales calls to the appropriate Attic Knight (sales consultant).
- Communicate visit timing information with customers and inform them when their Attic Knight is in route.
- Ensure timely interaction with Attic Knights to support their sales efforts.
- Project Management
- Interact with Attic Knights and customers to schedule sold jobs for installation.
- Work with Attic Knights to receive review and approve all sales and design materials.
- Determine materials required for each installation job place purchase orders with vendors and schedule materials pick-up/delivery.
- Assign delivery drivers to pick-up and deliver materials for each installation job.
- Schedule and dispatch Dragon Slayers (installation crews).
- Schedule and dispatch 3rd party subcontractors as applicable.
- Schedule and dispatch Castle Defenders (commissioning technicians).
- Customer Satisfaction
- Follow-up with customers as needed to ensure all information has been gathered to ensure payment can be collected (cash check credit card financing etc.).
- Conduct a post-installation feedback call and request a review if not already completed.
- Ensure required documentation and job reports are completed accurately and on time by sales and field staff.
- Provide timely reporting on sales and operations performance metrics.
- Deliver friendly world-class service as customers expect from a Knight!
- Other tasks as assigned.
Candidate Skills:
A successful candidate for this position must have the following skills and characteristics:
- Strong management skills.
- Very hands-on but skilled in delegation as activity levels grow.
- Passion for customer service.
- Solid understanding of HVAC system performance especially duct systems.
- Ability to delegate but ensure desired results are achieved.
- Comfortable operating in a dynamic start-up environment.
- Willing to wear multiple hats and jump in to address needs as they arise.
Candidate Experience:
Candidates for this position should have the following prior experience:
- 5 years managing or supervising HVAC insulation and/or home performance call center representatives dispatchers and/or project managers.
- Deep understanding of ServiceTitan.
Qualifications:
- High school diploma or GED required; college degree in an applicable field preferred.
- Ability to work independently or collaboratively as part of a team.
- Excellent communication and customer service skills.
- Maintain a professional demeanor as customers expect from a Knight!
Work Conditions:
- May involve evenings or weekend activities.
- Hybrid work from a professional office environment and occasionally work from home.
Physical Requirements:
- Comfortable performing typical office tasks.
Benefits:
- Competitive pay based on experience & skills.
- Health dental and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Ongoing training and career development opportunities.
- Clear paths to advancement within our growing company.
Knights of the Attic is an Equal Opportunity Employer. We enthusiastically welcome applicants from all backgrounds to join our mission of making Arizona homes cooler healthier and more efficient.
Ready to armor up and conquer attic dragons with Arizonas leading duct & attic renovation experts Apply today and become our Operations Manager! Contact us at or call .
Required Experience:
Manager
Employment Type
Full-Time
