Lead Field Service Agent (A4) - Memphis, TN

Skills & Qualifications:

• High School Degree or Equivalent required
• Previous experience in customer service/support or related field
• Strong Communication Skills (both oral and written)
• Proficient in Microsoft Office Products (Outlook Excel Word)
• Knowledge of handling and shipping dangerous goods in compliance with applicable regulations
• Dangerous Goods Certification a must!
• Must pass FAA TSA and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements:

• Must be able to lift up to seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk climb stairs reach overhead squat bend kneel stoop and crouch repeatedly

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary but wherever you join and in whatever role youll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings 401K with company match
• Medical Dental Vision well-being programs
• Tuition Reimbursement
• Generous Paid Time Off Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. The EEO is the Law poster is available here: will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What makes DHL great Our People! We know each employees individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to addition to competitive compensation packages our employees enjoy a range of programs services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today

DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety security regulatory and company policies.

Key Responsibilities:

• Provides customer service sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting loading/unloading activities shipment processing and documentation manifesting bagging sending shipment status information and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets