Data Center Operations Field Technician, Global Field Operations
Data Center Operations Field Technician, Global Field Operations
Posted on :
04-06-2025
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1 Vacancy
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Job Description
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. AWS GFO brings native AWS services infrastructure and operating models to virtually any data center co-location space or customer on-premises facility and edge sites. Customers can now use the same AWS APIs tools and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.
We are looking for a Data Center Operations Field Technician who to install and support AWS deployments in non-traditional environments. You will maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations in Australia.
Key job responsibilities
This is a customer-facing role that requires strong technical communication and problem-solving skills. Your activities will include (but not limited to):
Key Responsibilities:
- Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
- Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
- Installing/expanding/provisioning AWS infrastructure at the third-party premises data center and/or non-traditional environment
- Troubleshooting network installations & configurations and performing network testing break/fix and/or decommissioning and solving complex problems
- Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
- May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
- May lead larger projects that require cross-functional alignment and support including large-DC installations global-reaching business initiatives and/or development of mechanisms to support growth to ensure compliance with global group standards.
- Required travel up to 50% on average - domestic and international. You will be required to travel between locations to install service and retrieve AWS equipment.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Data center operations experience or a similar technical environment including hands-on experience with data center equipment and rack installation
- Basic knowledge of Linux and networking fundamentals
- Experience in a customer-facing role with the proven ability to manage and effectively communicate expectations to clients
- Proven ability to troubleshoot complex IT problems and identify root causes
- Knowledge of power cooling cabling networking hardware inventory management and automation
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. AWS GFO brings native AWS services infrastructure and operating models to virtually any data center co-location space or customer on-premises facility and edge sites. Customers can now use the same AWS APIs tools and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.
We are looking for a Data Center Operations Field Technician who to install and support AWS deployments in non-traditional environments. You will maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations in Australia.
Key job responsibilities
This is a customer-facing role that requires strong technical communication and problem-solving skills. Your activities will include (but not limited to):
Key Responsibilities:
- Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
- Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
- Installing/expanding/provisioning AWS infrastructure at the third-party premises data center and/or non-traditional environment
- Troubleshooting network installations & configurations and performing network testing break/fix and/or decommissioning and solving complex problems
- Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
- May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
- May lead larger projects that require cross-functional alignment and support including large-DC installations global-reaching business initiatives and/or development of mechanisms to support growth to ensure compliance with global group standards.
- Required travel up to 50% on average - domestic and international. You will be required to travel between locations to install service and retrieve AWS equipment.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Data center operations experience or a similar technical environment including hands-on experience with data center equipment and rack installation
- Basic knowledge of Linux and networking fundamentals
- Experience in a customer-facing role with the proven ability to manage and effectively communicate expectations to clients
- Proven ability to troubleshoot complex IT problems and identify root causes
- Knowledge of power cooling cabling networking hardware inventory management and automation
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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