Technical Solutions Engineer
Technical Solutions Engineer
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Job Description
At 8returns were transforming one of the most frustrating environmentally damaging and costly aspects of ecommerce: returns.
As a Solution Engineer at 8returns youll own the technical solutions that make our platform seamless for merchants. Youll build and maintain integrations create automation and AI tooling to reduce onboarding time and quickly resolve technical friction points. If you enjoy delivering pragmatic solutions and thrive at the intersection of product customers and technology this role is for you.
Tasks
Tasks
- Ship integrations endtoend between the 8returns API and external systems such as ERPs 3PLs carriers and merchant platforms.
- Develop reusable middleware and connector tooling automating repetitive integration tasks.
- Provide technical support during merchant onboarding answering queries asynchronously (Slack email) and occasionally joining calls to resolve complex issues.
- Experiment with and implement AI-driven solutions and Model Context Protocols (MCPs)
- Quickly diagnose and fix customer-facing technical issues
- Collaborate closely with Engineering Customer Success Sales and Product teams to identify priorities streamline processes and deliver impactful solutions.
Requirements
Requirements
- 3 years of experience developing and maintaining production integrations or middleware (APIs webhooks job queues).
- Proficiency in at least one server-side technology stack ( Ruby/Rails or Go) with the flexibility to learn others as needed.
- Strong understanding of REST APIs authentication methods (JWT/HMAC) background job systems (e.g. BullMQ Sidekiq) and data mapping techniques.
- Demonstrated ability to communicate effectively with customers and resolve technical issues efficiently.
- Proven capability to independently progress from identifying a vague problem to delivering a robust solution.
Bonus
- Experience or interest in integrating AI tooling (OpenAI function-calling RAG LangChain) to automate routine tasks.
- Background in e-commerce logistics or SaaS integration.
- Familiarity with Rails and React
Benefits
Benefits
We foster an async-first low-meeting high-ownership culture.
- Ownership of a greenfield integration platform with direct impact on revenue.
- Competitive salary VSOP options and flexibility to choose appropriate tools.
- Flexible remote work with initial onboarding weeks in Berlin.
- Work within a lean profitable product-focused team dedicated to solving real problems.
If youre excited by the opportunity to build robust integrations automate processes and actively shape a growing product wed love to hear from you
Employment Type
Full Time
