Client Services Lead - Internal Agency (12-month contract)
Client Services Lead - Internal Agency (12-month contract)
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Job Description
We are seeking a highly organized and detail-oriented Client Services Lead to manage the end-to-end execution of creative projects within our internal agency. This freelance position is ideal for a strategic thinker and excellent communicator who thrives in fast-paced collaborative environments. You will serve as the primary point of contact for internal clients ensuring all deliverables are on-brand on-time and aligned with business objectives.
- Serve as the main liaison between internal stakeholders and creative/production teams.
- Translate client briefs into clear actionable plans.
- Maintain and update project tracking tools (e.g. Airtable) to monitor timelines milestones and feedback.
- Coordinate project execution to ensure deliverables meet quality and brand standards.
- Consolidate and communicate stakeholder feedback efficiently to internal teams.
- Create and manage detailed workback schedules and navigate competing priorities.
- Proactively identify opportunities for workflow or resource efficiencies.
- Foster collaboration across teams to maintain a productive and innovative environment.
- Stay informed on emerging creative production tools and industry best practices.
Qualifications :
- Post-secondary graduate in Marketing Advertising Communications or a related field
- 35 years of experience in an advertising agency design firm or communications company is an asset
- Proven experience in account planning and creative execution across multiple platforms including print digital email marketing motion graphics and video
- Outstanding verbal and written communication skills; ability to listen understand and communicate clearly and professionally
- Experience coordinating multiple projects and meeting deadlines in a fast-paced dynamic environment
- Strong presentation organizational and time management skills
- Demonstrated ability to gather and consolidate feedback troubleshoot challenges and communicate solutions effectively
- Ability to assess the scope of work and take hands-on action as needed
- A creative self-starter with a commitment to client satisfaction and quality delivery
- Demonstrated ability to build and maintain strong professional relationships
- Understanding of research and media metrics is an asset
- Familiarity with project management tools (e.g. Airtable) and collaboration platforms
- Familiarity with Adobe Creative Suite or production workflows is an asset
- Adaptability to thrive in a constantly evolving environment; openness to change based on shifting priorities
- Passionate committed reliable enthusiastic and a collaborative team player
- Flexibility to work evenings and weekends when required
Additional Information :
Apply by: June 9 2025
Please note this is a 12-month freelance contract.
We thank all applicants for their interest however only those selected for an interview will be contacted.
At MLSE we are committed to building an equitable diverse and inclusive organization.
We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
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Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
