Technology Support Rep II
Technology Support Rep II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technology Support Rep II will be located at the Dominos headquarters in Ann Arbor MI providing effective live Level 1 support for Dominos In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software as well as hardware and peripheral equipment (touch screens phones printers etc.) They follow up with our customers to ensure calls are resolved and closed promptly.
Other aspects of the role include:
- Keeping thorough documentation of reported issues and steps taken in troubleshooting.
- Ongoing training as new technology is implemented throughout the Dominos brand
- Working in our beautiful World Resource Center in Ann Arbor Michigan.
The first 2-4 weeks of the role will be training and M-F 9am-6pm EST. Following training must be open to working nights and weekends! Typical shifts include: 8am-5pm 9am-6pm 10am-7pm12am-9pm 3pm-12am 5pm-2am 12am-9am
Qualifications :
- High school diploma required - Bachelors degree preferred
- Ability to work nights and weekends is a must!
- Help Desk Experience and remote support experience preferred
- Familiarity with basic networking troubleshooting
- Strong detail oriented communication skills both written and verbal
- Typing proficiency ability to keep up to date and thorough notes while actively troubleshooting an issue.
- Strong interpersonal skills soft skills such as empathy and the ability to speak to folks of widely varying levels of technological skill and knowledge.
- Great problem-solving/investigative skills
- Ability to multitask
- Ability to independently plan organize and prioritize ones own activities
- Persistent work ethic with a positive team player mentality
What makes you stand out:
- Experience using a Ticketing Management applications (ServiceNow)
- 2 Years of Help Desk Experience
- SQL Experience (Reading and executing existing queries)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
