Service BDC Agent - Audi Glenwood Springs
Service BDC Agent - Audi Glenwood Springs
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary:
The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.
Duties and Responsibilities:
- Deliver a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner.
- Use lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate and schedule service appointments.
- Compile all necessary reports forms and other documentation on a timely basis
- Will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.
Qualifications :
- Previous experience in either a high-volume call center environment or quota-driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast paced environment
- Strong organizational and time management skills.
- Previous BDC experience for an automotive dealership
Required:
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid driver license.
Additional Information :
Compensation (Hourly):
$18.00 per hour
Schedule:
Full Time
Its time to make the most important move of your career. From our cooperative team-based approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
