Head of IT (with Service Management Mindset)
Head of IT (with Service Management Mindset)
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Job Description
IT Leadership Responsibilities
Youve led internal IT before you know what it takes to keep systems running teams aligned and business users supported. Thats exactly what we need you to own here.
Own and manage Hiflylabs internal IT infrastructure including assets access and security.
Lead grow and mentor the internal IT team.
Develop and maintain IT policies documentation and internal processes.
Ensure availability and compliance of local and cloud systems.
Collaborate with internal teams to support technical needs across the company.
Preferred: Service Management Mindset
If youve delivered structured IT services directly into external client environments including SLAs support processes and performance metrics then thats exactly the mindset were looking for.
If you bring this heres what wed trust you to take ownership of:
Apply service-oriented thinking to external IT operations.
Independently write service proposals for external clients including scope definitions SLA structures and pricing components.
Manage SLA-based support processes performance tracking (KPIs) and reporting.
Coordinate incident problem and change management workflows.
Serve as a key contact for clients in managed service contexts.
Bonus: Business Unit Ownership
If youre ready to take it even further to build and lead a scalable business unit theres room for that too.
Plan and monitor team capacity and profitability within the service unit.
Lead resource planning proposal creation and team development.
Support pre-sales activities and contribute to the service roadmap.
Help shape the strategy behind a growing managed IT service offering.
Qualifications :
Must-Have
Minimum 5 years of hands-on IT leadership experience.
Strong technical background in infrastructure cloud (e.g. Azure) and security.
Excellent communication and stakeholder management skills.
Fluent in English (written and spoken).
Preferred
23 years of experience in IT Service Management ideally client-facing.
Familiarity with ITIL or similar service frameworks.
Experience reporting and dashboarding service performance.
Experience writing proposals and managing service scope SLAs and pricing.
Bonus
Interest in business unit ownership and service line growth.
Exposure to P&L responsibilities or internal cost/pricing structures.
Strategic mindset and ability to scale managed IT services.
Additional Information :
Why us
- Diverse projects: In each assignment there is always something new either on the technical or on the business side that helps you grow.
- Cutting edge technology: You will work with many of the most up-to-date technologies and tools.
- Strong and motivating team: We stress the importance of working together in tight-knit cohesive teams in which members help each other to reach the common goal.
- Work-life balance: We help you to feel good individually as well and coordinate work so as it should align with your leisure activities.
- Professional development: There are team gatherings on a regular schedule where colleagues can share their knowledge and have deep technical discussions.
- Focus on company culture: In addition to our business and professional achievements we are proud of the social bonding in the company which is based on mutual respect and helping one another.
- Personal mentoring: You will have your own mentor (just like everybody at Hiflylabs) who you can turn to with professional issues as well as with personal ones.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
