Manager, Commercial Technologies Center of Excellence
Manager, Commercial Technologies Center of Excellence
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Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of Position:
The Commercial Technologies Center of Excellence (CoE) drives value across the enterprise with processes capabilities and technology. Over 5000 Intuitive employees leverage tools we manage as the backbone of their business and as the system of record. In this position you will operate as a partner and trusted advisor for the global Commercial organization as well as all users of our solutions.
As the Manager Commercial Technologies Center of Excellence you will be responsible for developing and optimizing solutions (process and technology) to fuel our continued growth. You will lead a team of business analysts & admins partner with IT organization and guide the business for establishing and enhancing solutions. By aligning with our stakeholders and leaders you will identify key areas of improvement socialize & prioritize those based on business needs and work through multiple teams to bring those ideas to market. This position reports to the Director Commercial Technologies Center of Excellence.
Roles & Responsibilities:
- Lead a global team of Business Analysts and Salesforce Admins
- Collaborate with stakeholders at all levels to define business systems requirements for new technology implementations
- Manage the delivery of incidents bug fixes & enhancements to ensure the timely closure with required quality
- Identify and prioritize all process and system enhancements based upon business needs
- Build and refine a roadmap of features and capabilities providing our stakeholders with clarity as to when they can expect rollouts of the functionality
- Align on ROI and adoption metrics to quantify the value we deliver to the business
- Coordinate relevant business resources to insure we deliver incredible solutionsincluding resources for Needs Assessment Requirements Gathering Acceptance Criteria Business Process Mapping Testing Training and ongoing continued support and utilization
- Collaborate globally and cross-functionally to identify best practices and process gaps and develop plans to align
- Foster strong partnerships with IT and other enabling functions
- Grow & develop team members to be their best selves including having documented Development Plans and regular discussions on how to grow
- Be a Connectorbuild relationships with the teams we serve and are served by. Understand their business priorities and pain points. Drive holistic end-to-end conversations and break down silos
- Leverage data on utilization value ROI business direction time spent and more to continually optimize our fast-growing business
- Drive regular alignment meetings with our leadership team to understand where the business is headed and what is needed for success
- Establish teams expectations and clear direction to meet departments goals and objectives
- Support ad hoc projects as assigned by management
Qualifications :
Skills Experience Education & Training:
- Strong understanding of the platform
- Bachelors or undergraduate degree in Computer Science Information Systems Business or equivalent experience
- Experience leading people and processes
- Supporting users in a medical device company is desirable
- Ability to interact and influence a variety of users and senior leaders
- Ability to work and manage projects independently
- Very strong collaboration and influence capability required
- Strong problem solving critical thinking and analytical skills are required
- Effective project management and facilitation skills required
- Strong leadership relationship building influencing and negotiation skills
- Ability to travel up to 10%
- This is an onsite position with current expectations of 3 days in the Peachtree Corners office and two days remote.
Additional Information :
Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
