Banquet Operations Manager
Banquet Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Banquet Operations Manager
The Banquet Operations Manager oversees all aspects of banquet operations to ensure flawless execution of events exceptional guest service and operational excellence. This position is responsible for the leadership training and performance of the banquet team working closely with Sales & Events Culinary and other departments to deliver a luxury-level experience for all meetings weddings galas and private events hosted in the hotel.
Employment will be under local contract. Open for Indonesian citizens only.
What you will be doing:
- Oversee the daily operations of all banquet functions including setup service and breakdown.
- Ensure all events are executed according to guest expectations hotel standards and event specifications.
- Collaborate with Culinary and Event Services to ensure seamless communication and coordination.
- Recruit train and manage the banquet team including supervisors captains servers and setup staff as well as casual workers.
- Lead pre-event briefings to ensure team readiness and clarity on event objectives.
- Foster a culture of excellence professionalism and continuous improvement.
- Act as the primary point of contact during events to address client needs resolve issues and ensure satisfaction.
- Anticipate and exceed guest expectations through attention to detail and proactive service.
- Gather post-event feedback to assess satisfaction and identify areas for improvement.
- Ensure accurate billing and proper handling of gratuities and service charges.
- Maintain five-star service standards aligned with luxury hospitality guidelines.
- Ensure health and safety regulations sanitation standards and emergency procedures are followed at all times.
- Conduct regular inspections of banquet spaces to maintain cleanliness functionality and visual appeal.
- Maintain detailed records for event setups staffing guest preferences and operational checklists.
- Coordinate with Sales & Events team to conduct site inspections and pre-event meetings with clients.
- Contribute to the development of banquet menus service protocols and operational SOPs.
Qualifications :
Your experience and skills include:
- Bachelors Degree in Hospitality Management or related field preferred.
- Minimum 35 years in a banquet management role preferably in a five-star hotel or luxury event venue.
- Exceptional leadership and team management skills
- Strong organizational and multitasking abilities
- Proficient in event management systems (e.g. Delphi Opera or similar)
- High attention to detail with a service-oriented mindset
- Excellent communication and interpersonal skills
- Fluency in English; additional languages are a plus.
- Flexible schedule including evenings weekends and holidays.
.
Additional Information :
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
