Belldesk Supervisor, Full Time
Belldesk Supervisor, Full Time
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Job Description
What you will be doing:
Reporting to the Bell Captain the Bell Services Supervisor will support their manager in ensuring the smooth and efficient operation of Bell Services Door and Valet Services. The Bell Services Supervisor will ensure that all standards procedures and guest satisfaction goals are consistently met or exceeded. Key responsibilities include:
- Maintaining a high level of professionalism in all aspects of job performance.
- Ensuring guests are warmly welcomed recognized upon arrival and provided with appropriate assistance.
- Ensuring adherence to Fairmont standards procedures and practices (LQA Forbes etc.) by delivering high-quality colleague training monitoring performance and offering ongoing coaching.
- Taking ownership of creating personal connections between colleagues and guests fostering emotional luxury.
- Addressing guest concerns promptly logging them and notifying the appropriate departments for timely resolution.
- Reviewing upcoming arrivals and departures including valet tour groups FIT guests and more to ensure seamless operations.
- Supporting labor productivity goals by adjusting staffing levels to meet business demands and assisting with the preparation of the weekly schedule and biweekly payroll.
- Enforcing policies to protect guest belongings and hotel property while ensuring regular maintenance of equipment including hotel vehicles bikes and bell carts.
- Promoting positive colleague relations by maintaining an environment of open communication trust and mutual respect.
- Performing any other tasks as assigned by management.
- Availability for shift work including weekends mornings and evenings.
Qualifications :
- Minimum of 2 years previous experience in Valet/Bell operations.
- Supervisory experience preferred.
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks colleagues and guest requests.
- Passion for guest service strong guest service orientation and training skills required.
- Excellent communication and customer service skills.
- Proficiency with Opera or a similar Property Management System and strong computer skills including Microsoft Windows applications are required.
- Previous working experience with Royal Service and or dealing with guest recovery systems.
- Possess a valid BC driving license.
- Ability to work a variety of hours/days/holidays/weekends as business needs require
Additional Information :
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
