Czech Customer Support Specialist
Czech Customer Support Specialist
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Job Description
Position Title: Czech Customer Support Specialist (On-Site Sofia Bulgaria)
Location: Sofia Bulgaria (on-site presence required)
Sector: E-commerce / Online Retail
Work Schedule:
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Monday to Saturday: 09:00 a.m. 11:00 p.m.
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Sunday: 10:00 a.m. 07:00 p.m.
(Rotational shifts within these hours)
Position Overview
Were looking for a driven and customer-focused Czech-speaking Support Specialist to join our customer care team based on-site in Sofia Bulgaria. In this role you will support customers from the Czech market offering assistance with orders returns deliveries and product information for a major player in the e-commerce industry.
If youre fluent in Czech and have solid English communication skills this is a fantastic opportunity to start or grow your career with a stable company that offers excellent benefits and long-term potential.
Key Responsibilities
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Handle customer inquiries through various channelsphone chat and emailin Czech.
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Deliver fast friendly and effective solutions for order-related questions product concerns delivery tracking returns and more.
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Keep detailed and accurate records of each customer interaction using our internal systems.
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Liaise with other departments to solve more complex requests and ensure customer satisfaction.
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Stay informed about current product offerings policies and support protocols.
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Follow communication and quality standards in every interaction.
Who Were Looking For
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Native or near-native proficiency in Czech (C2 level) is essential.
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Intermediate to upper-intermediate English (B2 level) is required for training and internal communication.
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Strong communication and interpersonal skills.
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Comfortable working with computers navigating multiple systems and multitasking.
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Positive attitude customer-first mindset and eagerness to learn.
Desirable (but not mandatory):
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Prior experience in customer service retail call centers or e-commerce support.
What Youll Receive
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Attractive salary package with performance recognition.
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All equipment provided for your role (computer headset etc.).
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Health and dental coverage under a comprehensive medical plan.
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Life insurance for added peace of mind.
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Monthly transportation/internet allowance 50 BGN net paid separately from salary.
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Night shift premiums as applicable under company policy.
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500 BGN bonus for major life events (e.g. wedding new child university graduation).
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Multisport card partially funded by the employer to support your active lifestyle.
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Employee discounts on a range of products and services.
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Opportunities for promotion and professional development in a global organization.
Work Hours
This is a full-time position based on shift work. Coverage spans:
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Monday through Saturday: between 09:00 a.m. and 11:00 p.m.
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Sunday: between 10:00 a.m. and 07:00 p.m.
Your shift times will rotate and be shared in advance by the scheduling team.
Employment Type
Full Time
