Desktop Support Analyst - Associate
Desktop Support Analyst - Associate
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Job Description
The Desktop support analyst role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service requests related to IT support systems hardware software; also supports a variety of other requests. In addition the role is expected to directly fulfill service requests including but not limited to provisioning access installing software and services and resolve incidents. The Desktop support analyst utilizes the existing knowledge base documentation wherever possible and conducts additional research. This role evaluates the accuracy of existing runbooks suggests corrections as needed identifies knowledge gaps and provides additional documentation whenever possible.
PIH Health is a nonprofit regional healthcare network that serves approximately 3 million residents in the Los Angeles County Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital PIH Health Good Samaritan Hospital PIH Health Whittier Hospital 37 outpatient medical office buildings a multispecialty medical (physician) group home healthcare services and hospice care as well as heart cancer digestive health orthopedics womens health urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nations top hospital systems for best practices cutting-edge advancements quality of care and healthcare technology. For more information visit follow us onFacebookTwitter orInstagram.
Required Skills
Experience with providing desktop support in a healthcare clinic environment for all system users.
Has the ability to delegate as necessary to other Support Analysts.
Ability to think fast and respond graciously in the face of technical problems.
Working knowledge of PC hardware including laptops desktops and printers.
Ability to work independently and manage projects with little supervision.
Demonstrate strong problem-solving skills and sound judgment.
Ability to communicate well both verbally and in writing.
Foster culture of security awareness.
Required Experience:
IC
Employment Type
Unclear
