Workplace Experience 24/7 Agent
Workplace Experience 24/7 Agent
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1 Vacancy
Job Description
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.
About the Role
The Workplace Experience (WE) 24/7 Agent is an integral part of Lathams Workplace Experience team. This role will be responsible for providing the best-in-class customer service support to clients and personnel requesting reception facility conference room emergency notification and travel support services while utilizing a customer interaction system to provide high-quality knowledgeable consultative customer service and administrative support for workplace experience-related tasks. This role will be located in our Century City office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. This role requires coverage across two different schedules. The hours for this position are from 2:10 pm - 10:30 pm on Mondays and Fridays as well as from 9:30 am - 6:00 pm on Tuesdays Wednesdays and Thursdays.
Responsibilities & Qualifications
Other key responsibilities include:
- Curating experiences in the workplace to make the internal and external client feel valued part of the community and always impressed by the level of service
- Providing high touch customer service to all visitors and guests
- Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities
- Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource
- Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer
- Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
Wed love to hear from you if you:
- Demonstrate excellent communication skills both written and verbal
- Possess exceptional customer service skills with the intention to go above and beyond for every request
- Display the ability to assess situations and take action without the direction of others
And have:
- A high school diploma or equivalent
- A minimum of three (3) to five (5) years of prior workplace experience receptionist technology hospitality or inbound customer service call center experience preferably
- Administrative experience and familiarity with professional services organizations preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:
- Healthcare life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
- Professional development programs
- Employee discounts
- Affinity groups networks and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.
Please click here to view the full job description for this role.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.
Please click here to review your rights under U.S. employment laws.
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Pay Range
Required Experience:
Unclear Seniority
Employment Type
Full-Time
