Growth Experience Coordinator
Growth Experience Coordinator
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
Our client is a Nigeria-based brand that retails fashion pieces from your favorite stores worldwide. They currently look to drive a fashion ideology that embodies elegance that transcends borders and cultures. What began as a dream to redefine style has become a movement dressing remarkable women who inspire lead and elevate the art of fashion.
Responsibilities:
Customer Experience:
- Reviewing customer feedback and recommending necessary changes to be implemented.
- Tracking customer experiences across online and offline channels devices and touchpoints.
- Collaborating with IT developers as well as the production marketing and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner via phone email social media or chat applications.
- Analysing customer feedback on product ranges and new releases as well as preparing reports.
- Performing product tests evaluating after-sales and support services and facilitating improvements.
- Documenting processes and logging technical issues as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM to customer messages via email chat and social media in a warm timely and brand-aligned voice.
- Helping manage returns exchanges and order tracking always with empathy and efficiency.
- Assisting with creating personalised shopping experiences.
- Gathering feedback and insights from customers to share with the team and improve touchpoints
- Ensuring customer satisfaction and brand loyalty with every interaction
- Resolving customer complaints or problems in a timely and satisfactory manner
- Identifying and escalating complex issues to the founder
- Maintaining records of customer interactions and transactions recording details of inquiries complaints and comments
- Overseeing training and development sessions to improve customer support
- Contributing to the development of policies and procedures related to customer relations
- Providing feedback on the efficiency of the customer service process
- Working with a sales team to create better methods to address customer complaints
- Monitoring customer satisfaction levels
Business Development:
- Familiarising yourself with all products and services offered by House of Debola.
- Collaborating with Sales Marketing and Management to align strategies for increasing revenue.
- Procuring new customers through social media and collaboration with influencers.
- Remaining in tune with trends in consumption to ensure that our product offerings and styles remain relevant.
- Establishing strong relationships with key industry stakeholders buyers and partners.
- Identifying ways to improve sales by ensuring an excellent shop floor and working closely with the sales representatives to achieve this.
- Maintaining meaningful relationships with existing customers to ensure that they are retained.
- Monitoring fashion trends consumer behaviour and revenue streams to recommend business growth opportunities.
- Overseeing sales activities and guiding sales representatives with the skills needed to increase sales.
- Researching potential retail partners collaborators and pop-up opportunities
- Supporting sales outreach with clear communication presentation prep and follow-up
- Helping to coordinate small-scale retail activations showroom events or trunk shows
- Tracking key growth metrics such as customer engagement repeat purchases and referral activity
- Maintaining and updating contact databases wholesale inquiries and sales leads
Requirements
- Have 1 2 years of experience in customer service sales retail or fashion
- An understanding of sales/business development as a core as well as customer care services or support.
- Naturally warm articulate and detail-oriented
- Love solving problems and making people feel seen and appreciated
- Curious about how brands grow from one-on-one customer care to strategic partnerships
- Have strong writing skills and are comfortable using email social platforms or CRM tools
- Bonus: You ve worked in fashion retail styled customers or written product copy
Why Join Us
- Get in early at a brand making waves in the lifestyle fashion space
- Enjoy a collaborative supportive environment where your voice matters
- Learn the ins and outs of growing a fashion label from styling to scaling
- Receive staff discounts early access to new arrivals and team perks
- Flexible work environment with room to grow into brand management
Location: Opebi Lagos
Benefits
- Salary: 200000 - 300000 Net
- Other Perks: 13th Month Receive staff discounts early access to new arrivals and team perks
Employment Type
Full Time
Key Skills
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