Senior Customer Success Manager, Public Sector
Senior Customer Success Manager, Public Sector
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$ 96000 - 160000
1 Vacancy
Job Description
About interos.ai: Global supply chains are more complex and more vulnerable than ever. At were solving that by applying AI and graph technology to dynamically map monitor and model supplier ecosystems. Our platform gives organizations real-time visibility into risk across their supply chain geopolitical cyber financial and more without invasive data collection.
With a first-mover advantage and a game-changing product were entering a critical growth phase. Thats where you come in.
About the Role: The Senior Customer Success Manager Public Sector is a high visibility role that plays a vital part in the growth of Interos. This individual is the single point of contact for our customers and is responsible for customer delight by prescriptively leading the execution of client engagements and successfully managing the customer journey.
To perform this role successfully you need to be a hands-on solution focused individual that can manage SaaS engagements can quickly learn the product and can articulate its business value to customers while ensuring that engagement tasks are planned executed and tested thoroughly.
To be successful in our Customer Success organization all team members will have cross-functional responsibility across Interos to work with other teams and contribute to our company maturity and product. They will be expected to be highly hands-on with the product.
What Youll Do:
Create goal-driven program plans and provide direct oversight of assigned account portfolio throughout customer lifecycle; build and maintain multi-level client stakeholder relationships to continuously link Interos deliverables to our customers requirements
Understand what success looks like to the client how our solution fills that need and is able to measure our success against it
Work with customers to understand use cases; Immerse yourself in your customers industry and business trends to become a trusted business partner and adviser. Work with clients to define and document stakeholders business requirements and develop solution strategies
Proactively develop project plans manage services staffing maintain up to date status reports and manage the identification of risks and issues
Act as an advocate and voice of the customer with internal Interos teams to ensure the customers needs are understood and addressed
Evangelize Interos capabilities and potential within the customers organization
Collaborate extensively with peers to complete service deliverables; provide excellent client communications and responsive follow through on all issues actions and escalations
Contribute to a growing knowledge network of best practices and methodologies that improves the effectiveness of our team and the information available to our clients
Ensure a high degree of renewals for defined customer portfolio by providing education and services related account management; identify account risks and define mitigation plans as needed
Coordinate with Sales teams in providing insight to customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings
Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company
Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices. We want to hear your ideas!
What You Bring:
BA/BS degree with at least 6 years of experience in the technology industry (SaaS environment required) in Customer Success Account Management Consulting Project Management or Engagement Management
3 years of experience working with the Department of Defense (DoD) preferred
Secret security or higher clearance helpful but not required
Experience with DoD Federal organizations Government budget cycles and associated processes constraints and limitations
Passionate about Customer Success and high-quality deliverables and tenacious at driving long-term customer value
Experience in translating passion into business impact for customers
Experience in managing strategic accounts
Strong interest in technology
Self-starter and ability to thrive in a fast-paced start-up environment
Analytical and detail-oriented
Strong prioritization organization and project management skills
Exceptional verbal and written communication to effectively communicate with Sr. IT Program Managers VP/C-level executives as well as front line users
Strong presentation skills
This position has supervisory responsibilities.
Years of Supervisory Experience Required: 5
Bonus Points For:
3 years of experience working with the Department of Defense (DoD)
Secret security or higher clearance
Core Competencies:
Self-starter and ability to thrive in a fast-paced start-up environment
Analytical and detail-oriented
Strong prioritization organization and project management skills
Exceptional verbal and written communication to effectively communicate with Sr. IT Program Managers VP/C-level executives as well as front line users
Strong presentation skills
Hands-on and solution focused
What We Offer:
- Comprehensive health dental & vision insurance
- 401(k) with employer match
- Flexible Time Off (FTO) 10 paid holidays
- Wellness perks including onsite gym Peloton room (HQ)
Career growth opportunities in a fast-scaling company
Employee referral bonuses and recognition programs
Compensation
- Base Salary Range: $96000-160000 USD (depending on experience and location)
- Variable Compensation: Performance-based annual bonus
- Equity: Stock options included as part of total compensation package
We believe in rewarding great work with competitive transparent compensation. Final offer will be based on skills experience and geographic location.
Work Environment Location and Travel:
This is a remote-first role open to candidates legally authorized to work in the United States. Employees may optionally work from our Arlington VA HQ. This position may require up to 10% travel. Frequent travel is outside the local area and overnight.
Equal Opportunity Employer
is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race religion gender identity sexual orientation age disability or veteran status.
Accessibility & Accommodations
We are committed to providing reasonable accommodations for candidates throughout the hiring process. If you need assistance please contact us at
Required Experience:
Manager
Employment Type
Full Time
