Counter Sales
Counter Sales
Posted on :
03-06-2025
Employer Active
1 Vacancy
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Job Description
Lets unpack this Who are we
mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about MSupply .
About Munchs Supply
Munchs Supply was founded in 1956 by Willard Munch who wanted to develop a local source of electrical supplies for area contractors. Today the company focuses exclusively on supplying heating cooling and plumbing industry contractors with quality products serving professionals in Illinois Indiana and Michigan. For more than 65 years Munchs Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard Trane Mitsubishi and Rheem. For more information .
mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about MSupply .
About Munchs Supply
Munchs Supply was founded in 1956 by Willard Munch who wanted to develop a local source of electrical supplies for area contractors. Today the company focuses exclusively on supplying heating cooling and plumbing industry contractors with quality products serving professionals in Illinois Indiana and Michigan. For more than 65 years Munchs Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard Trane Mitsubishi and Rheem. For more information .
The Counter Sales role delivers exceptional customer service through in-person phone and digital channels while supporting branch operations through order fulfillment merchandizing and will-call assistance. The position also handles product inquiries returns and inventory management using company systems and tools.
Duties & Responsibilities
Customer Interaction
- Delivers exceptional customer service through prompt professional communication and effective issue resolution.
- Handles inquiries via phone email fax and in person regarding pricing product availability and order status.
- Processes stock and special orders coordinates deliveries and follows up on will-calls backorders and special requests.
- Maintains professional relationships with customers vendors and internal teams supporting a collaborative solutions-oriented environment.
- Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas.
Counter Sales & Operations
- Completes required training and applies knowledge effectively across all branch departments.
- Performs general warehouse tasks ensuring a clean safe and organized work environment.
- Wears appropriate PPE and conducts safety checks on material handling equipment.
- Maintains communication with management regarding work status breaks and task updates.
- Monitors customer queues and responds promptly to ensure efficient service.
Product Handling
- Sorts stocks and labels products accurately according to established systems.
- Performs quality checks on returned and damaged goods for accuracy and condition.
- Demonstrates basic product knowledge to assist customers and support sales efforts.
- Sets up and maintains product displays in accordance with merchandising standards.
Inventory Control
- Follows established procedures for accurate inventory tracking and reporting.
- Verifies incoming and outgoing merchandise promptly reporting discrepancies or errors.
Other
- Maintains proficiency with company computer systems in aspects related to job such as data entry messaging call logs data notations queue updates batching or other job & office functions and requirements
- Other duties as assigned. As with any evolving organization the job description is not designed to cover or contain a comprehensive listing of work activities duties or responsibilities. Additional or other duties responsibilities assignments and activities may change or be assigned at any time with or without notice.
Qualifications
- High School or its GED equivalent
- 3 or more years experience with customer service and related functions.
- Demonstrated knowledge of MS Office suite applications (Word Excel PowerPoint Outlook)
- Aptitude for mathematical operations and numerical analysis.
- Proficient in using office technology including computers photocopiers scanners phone systems and virtual meeting platforms as required for daily responsibilities.
Physical Demands & Work Environment
This position may require up to 4043 hours per week and involves regular physical activity including:
- Lifting of 2550 lbs up to 5 hours per day.
- Operating forklifts and material handling equipment for up to 6 hours daily.
- Regular bending squatting kneeling and reaching.
- Prolonged use of hands arms and feet.
- Periods of sitting standing walking and twisting throughout the shift.
- Visual requirements include close distance color and peripheral vision as well as depth perception and focus adjustment.
What We Offer:
We care about your well-being from day one. Heres a snapshot of the benefits we provide:
We care about your well-being from day one. Heres a snapshot of the benefits we provide:
- Comprehensive health coverage medical dental vision and prescription effective your first day
- 401(k) plan with company contribution
- Life insurance plus short- and long-term disability coverage
- HSA and FSA options
- Paid time off vacation holidays and personal days
- Employee Assistance Program (EAP)
- Employee discounts
- Weekly Pay Frequency
- ...and much more!
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
#MunchsSupply
Employment Type
Full Time
Key Skills
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