Level II Support Technician - Office & Field - Boston
Level II Support Technician - Office & Field - Boston
Posted on :
03-06-2025
Employer Active
1 Vacancy
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Job Description
Position Overview:Seeking a technically strong support individual for our Boston market that enjoys (and shows passion) in resolving broadband/Internet technical issues for our residential customers. The technology we play in: Wi-Finetwork routers/switches mobile and desktop devices and large wireless systems.
This position responsibilities include:
- Communicating with customers via telephone and email to gather information on specific technical problems.
- Timely identification investigation resolution root cause analysis and replication of technical issues.
- Directly resolve problems with system configuration changes or recommended follow-up actions
- You will provide email and telephone support to customers when in your home office.
- You will also dispatchto residential customers to resolve issues in their apartments (greater Boston area)
- Experience/Technical Degree Proven experience with a degree in Information Systems Computers Telecommunications or technical institute (low voltage)
- Experienced with setting up and configuring access points routers and running/terminating/testing data cables.
- Enjoys speaking/working with customers good verbal and written (e-mail) communication skills.
- This position requires good technical problem-solving skills. Areas including networking Wi-Fi POE date cabling and computer systems.
- Experience working with and troubleshooting networking equipment switches access point router etc.
- Hybrid work opportunity. Work from home/remote when on shift for telephone/email support and in field when resolving problems in customers apartments.
- Valid drivers license clean driving record.
- Personal vehicle required for travel needed for field work(will be reimbursed )
Benefits:
- 401 (k) and employer matching
- Direct deposit Competitive Salary
- Vacation PTO and Paid Holidays
- Health Insurance
- Forwarding Looking Organization
Salary:Between $22 and $27 an hour
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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