Senior Technical Account Manager
Senior Technical Account Manager
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Job Description
About the Role:
As a Senior Technical Account Manager (TAM) at Imperva (Thaless Cybersecurity & Digital Identity (CDI) Business unit) you will partner with enterprise customers leveraging Data Security product suite to ensure successful implementation and maximize return on investment. Through a white-glove experience you will provide strategic guidance proactive mentorship and best practices ensuring customer success and accelerated security maturity.
You will be responsible for customer education process adherence technical advisory and strategic planning acting as a trusted advisor to key stakeholders including CISOs security architects and compliance officers. Your expertise in data security compliance frameworks and industry best practices will be instrumental in supporting customers in meeting their security objectives.
Key Responsibilities:
Customer Success & Enablement:
- Serve as the primary technical advisor helping customers navigate their data security journey.
- Conduct regular health checks and service reviews to optimize system performance and enhance security posture.
- Lead Executive Business Reviews (EBRs) to discuss security posture risk management and future roadmap planning.
- Improve CSAT response rate ensuring 100% feedback survey completion for all engagements.
- Deliver at least one enablement session per customer or quarterly community webinar to educate customers on best practices and new features
Process Adherence & Compliance:
- Ensure timely logging of customer interactions configurations and escalations.
- Maintain up-to-date customer contacts and weekly reports for all accounts.
- Track and log work hours in the time management system to ensure compliance with bi-weekly reporting requirements.
- Support customers during security audits and compliance assessments aligning security strategies with regulations (e.g. GDPR HIPAA PCI DSS ISO 27001 NIST)
Technical Expertise & Incident Management:
- Act as the technical escalation point for security incidents breaches and vulnerabilities working closely with internal security teams and customer stakeholders.
- Analyze case trends to accelerate issue resolution and drive product enhancements based on real1world customer feedback.
- Provide feedback to Product and Engineering teams to influence new features and product development.
- Conduct training sessions workshops and documentation reviews to educate customers on database security technologies. Strategic Planning & Industry Knowledge Enhancement
- Develop and maintain tailored security roadmaps aligned with customer objectives.
- Stay ahead of emerging security threats industry trends and compliance requirements.
- Support new hire training programs by contributing to employee onboarding and technical enablement plans.
Required Technical Qualifications:
- Bachelors degree in computer science Information Security or a related field (or equivalent experience).
- 6 years of experience in technical account management database security or information security.
- Expertise in database security technologies including data encryption access management and threat detection tools.
- Strong knowledge of security frameworks and compliance standards (e.g. NIST ISO 27001 GDPR HIPAA PCI DSS CCPA).
- Familiarity with SIEM EDR DLP IAM CASB UEBA and other security technologies.
- Strong understanding of cloud security environments (AWS Azure GCP).
- Strong stakeholder management and executive communication skills to engage technical and non-technical audiences.
- Strong problem-solving and analytical skills with the ability to manage multiple customer accounts.
- Industry certifications (CISSP CISM CEH CCSP etc.) are a big plus.
Required Experience:
Manager
Employment Type
Full-Time
