Customer Support & AI Ops (Swedish speaking)

Droppe is building the most comfortable way to order workwear online. Our mission is to support over 95 million workers across Europe get workwear that actually fits how they workfrom early morning to late evening on and off the job.

For too long workwear has been ordered by someone elseprocurement teams or managers guessing their way through massive product lists picking something blue at the lowest cost without context. Yet most jobs depend on hundreds of everyday items to keep operations runningbought by people who dont actually wear them. The result Poor fit wrong materials and frustrated workers who feel ignored. Nobodys happy and nothing improves.

Were changing that.

In the past 6 months weve doubled our conversion rate reached 1 million annual visitors and gained over 1000 new customers. With AI reshaping how people buy weve started rebuilding support from the ground upfrom shared inboxes and smart automations to real-time chat and AI agents that solve issues instantly or prevent them altogether.

While this role focuses on supporting Swedish-speaking customers your impact goes far beyond one market. Youll help workers across Europe order from over 200 leading workwear brandsdelivering fast personalized support that makes a difference at scale.

Now were hiring a Swedish-speaking AI-fluent support professional to help scale that experienceright where it matters most: helping workers get the workwear they actually need.

Tasks

Handle real customer needs. Youll respond to inbound support ticketsmainly via email with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries returns and product help. Youll bring clarity speed and calm to every conversation.

Make support better every day. We dont want to answer the same question twice. Youll help spot patterns build knowledge base auto-generate answers and work closely with the team to reduce ticket volume speed up resolution and raise customer satisfaction.

Use AI as your default. Our support runs on a shared inbox across multiple channels with automations throughout. Youll use AI to generate replies build workflows and guide customers to real-time solutionsfast personal and scalable.

Requirements

• Speak and write fluent Swedish and English. You communicate clearly naturally and respectfully in both.
• Use AI like second nature. You already use tools like ChatGPT or Claude for writing translating and solving everyday problemsand youre excited to use them even more.
• Work fast think clearly and take ownership. You figure things out fix whats broken and raise your hand when something doesnt make sense.
• Care about the workand the worker. You want to help the people doing real jobs and make their experience better than what theyve come to expect.

Benefits

• Each day matters. AI is changing how people buy faster than anyone expected. While legacy players are still catching up a wave of AI-first companies are racing to define the future of online buying. This is the windowand were in it.
• Real market. Real scale. Were not chasing trends. Were focused on solving a massive specific problem for 95 million people in Europewith 200 workwear brands 1m annual visitors and record-breaking weekly orders already in motion.
• Built on strong values. We craft work were proud of. Were online natives raised on the internet who meet users where they are. We act with empathy move fast with a bias toward action and stay growth obsessedin our product our company and our lives.
• Remote-first built for flexibility. Work from anywhere in Europewhether from our Helsinki office your home or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

Join us to build the marketplace where Europes workers buy their workwearsolving one of the last industries software hasnt touched until now.