Customer Care Specialist
Customer Care Specialist
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Job Description
Our client an innovative player in the digital automotive wholesale space is seeking a Customer Care Specialist to deliver top-tier support to buyers and sellers across Europe. This is a hands-on customer-facing role ideal for someone who thrives in a fast-paced operational environment and enjoys solving complex service issues.
The Role
As the first point of contact youll manage incoming inquiries via phone chat and email covering logistics payments claims and general support. Youll handle customer relationships with empathy and professionalism while helping identify process improvements and ensuring an exceptional customer experience.
Tasks
Resolve customer queries related to sales logistics invoicing and claims
Handle end-to-end claims management including decision-making on compensation
Actively collaborate with logistics finance and engagement teams to resolve issues
Maintain high standards for communication case documentation and SLA performance
Contribute insights to improve service processes and the customer journey
Monitor vehicle inventory and support transport coordination between sellers and buyers
Requirements
Completed commercial apprenticeship or business-related degree
Initial experience in customer care or support (B2B/B2C)
Excellent written and verbal communication skills
Confident handling high-pressure situations and complex customer needs
Comfortable working with CRMs and support platforms (e.g. Zendesk Salesforce)
Fluent in English; and at least one additional European language such as German French Italian Spanish Dutch Portuguese or Polish.
Familiarity with the automotive or logistics industry is highly desirable
Benefits
Join a growing tech-enabled business transforming automotive remarketing
Be part of a collaborative international team
Hybrid setup
Make a real impact on customer satisfaction and operational excellence
Sound like the right next step in your customer care career Get in touch to learn more or submit your application today. This is a fantastic opportunity to join a fast-evolving industry with a forward-thinking client.
Employment Type
Full Time
