Job Summary
The IT System Configuration & Programming Sr. Analyst will work closely with customers business analysts team members and vendors to provide full life-cycle management including planning designing configuring testing implementing maintaining supporting and retiring of quality technical solutions and software applications that meet business and organizational standards constraints and requirements.
Essential Duties And Responsibilities
Application and Service Management Works closely with customers business analysts team members and vendors to provide full life-cycle management including planning designing configuring documenting testing implementing maintaining supporting and retiring of quality technical solutions and software applications that meet business and organizational standards constraints and requirements. Monitor software applications for performance integrity and security in accordance with relevant policies standards laws and best practices. Plan install configure and maintain necessary production and non-production environments related to software applications on servers and/or workstations. Monitor for upgrades patches updates installs and keeps version software current on production and test environments. Maintain and use testing and validation processes to assure integrity and stability of software applications. Work within the change management process for all configuration changes to software applications and related environments Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements Memos of Understanding Service Definitions Run Books and Playbooks. Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers network firewall database identity monitoring backup security project management architecture and communication. Use financial costs and metrics of operating software applications including those related to operational and backup resources as part of organizational strategy. Incident Response and Support Resolve customer reported applications issues. Work with vendors to correct software defects by installing fixes or managing user expectations of product use. Communication and Collaboration Provide project communication with customer management and project management office for the purpose of having a common understanding of project results and goals. Provide support to team members related to the support of software applications. Manage vendor relationships and support vendor selection process. Other duties as assigned
Minimum Qualifications
Bachelors Degree in computing or information systems. Five (5) years of related computing systems management work experience or nine (9) years equivalent combination of education certification training and experience.
Preferred Qualifications
Experience using Relational Databases managing projects and certifications in applicable technologies or methodologies.
Work Schedule
Monday Friday; 8:00am 5:00pm In-office first 6 months with potential of hybrid schedule upon performance review. Periodic after-hours work required to accommodate product maintenance periods.
Required Experience:
Senior IC